Customer Ratings & Reviews

So the picture is nice enough, But i would like to give it a negative review because the tv bogs down and wont recognize the button being pushed on the remote, we have to unplug and replug it back in to get it working, The tv takes forever to go to an app to be able to watch anything. Sometimes it also looses connection to the wifi and cant do anything, and now as im talking to 800bestbuy to get a technician to come look at it under the 2 year protection plan i always buy with any tv or big purchase from Best Buy. They wont send anyone out because I have a 1 year manufacturers warrenty still in place until September 28. This TV IS TRASH and Best Buy changed the policy with the protection plans and now im stuck on hold the last 10 minutes waiting to do troubleshooting with someone ... UGH!

I haven't needed to use the protection plan, but it is a great idea in case I need it

The agent mounted my tv and connected all devices!

Purchased this in case as an extra warranty for tv.

I feel safe and secure with my purchase knowing that I have Geek Squad Protection.

I always get the warranty plan in the of chance that something happens to my TV. Great coverage

I'm glad that we bought this protection plan. Luckily, we haven't had to utilize it thus far.

Were very courteous and did everything they could to help me with my computer issues.

It's good to know that my product is covered should something go wrong. Just buy it.

Great warranty services provided and fixed in a timely manner !!must always

Haven’t used Geek Squad yet I can’t wait to use it

So far haven't used the warranty, but I am happy I was able to get it for 5 years

Haven't had to use it but gives a peace of mind if something was to go wrong

I have never had an issue with using the protection plans here at Best Buy

This TV was an excellent buy. The picture is awesome. Met my expectation in every way.

love it glade they that they offer it wish they offered a longer one tho

I purchased this warranty with my tv. It gives me a extra assurance that I'm covered.

I have not had to use my warranty yet. But knowing that I have this keeps me at ease.

Great job. Works as advertised. Greeeeeeeeeesaasssaaaaat

Our less-than-one-year-old TV had a problem and it took them nearly two months to diagnose the problem and eventually have to replace it. Every time I made an appointment, there was about ten days wait and they sent a bad mother board to replace the old one and had to wait another ten days and so on. I was told by the technician that I could keep my original Geek Squad Protection and when I went to the store to get a replacement, I was told that the Protection will be cancelled and I had to buy it if I want to have Geek Squad Protection again. There was no such an explanation when I purchased the original TV. I was not all impressed! They could have organized this a lot better in my opinion! I still recommend to purchase some protection when it comes to TV, but be prepared to wait a long time to solve your issues.