Customer Ratings & Reviews

Worth the money and was very affordable with the total price of the TV.

BEWARE I purchased a TV 45 DAYS ago. It stopped working. Power cut out. No help from BB as its under manufacturers warranty. BB protection won't kick in until next year.

Have had this protection plan on past items and it is worth the cost

My television broke in 7 months. It won’t turn on, Geek Squad took 2 weeks to get to my home only to tell me that they couldn’t fix my 82” television and the repair isn’t covered under the 5 year warranty I purchased for and paid for in total. They told me to get a new TV. I should have gotten insurance through Samsung directly. Thanks for all the help!!

Great for a mid range tv. Not high end but great picture quality.

They delivered a clearly broken tv. Cancelled the delivery of a functioning tv twice. Then when finally delivered they didn't send a twam that would mount it. They wanted to schedule 2 weeks out. My black friday purchase won't be fully installed until 2025.

They were fine. They could not accomplish what we needed

They are slow and when you need them they don't have enough workers

Fortunately I have not had to use this and hope I don't anytime soon

Not sure Havnt had to use it yet. I am sure when I need it it will be fine.

I got the protection just in case something happened to my TV.

Geek Squad canceled my protection without my knowing. I never canceled it.

Average Geek Squad job- had to make return trip to correct a problem

I would've recommended it. The tv's are non refundable after 30 days. My chord broke off and geek squad they don't cover it. 2nd time I called and my issue wasn't covered they told me to call the manufacturer. Manufacturer said they don't cover parts?? So in confused at the point of the warranty.

It's a good idea to have a extra A5 year warranty on the set

I haven't used it yet but I have it just in case my t.v. goes out.

I Hooper it works for me and gives me a new tv or fix it promptly

I try the service but they have some difficult people to work with

This does not cover any screen damages, not worth it considering the length of original warranty. Not being able to have my TV replaced has multiplied my depressive episodes.

There are some agents that know what they are taking about, but a lot of them don't. So I wouldn't trust them unless you know your product well.