Customer Ratings & Reviews

I recommend the Best Buy service all day everyday. You have some of the techs in business

So far so good.. tv is protected for 5 years incase anything happens

I buy this protection with each of my TVs. Has always been worth it.

after my samsung tv broke less than 3 years due to a power surge, I wished I had this warranty.

after my samsung tv broke less than 3 years due to a power surge, I wished I had this warranty.

Good to be safe tv anything from electric tools to tvs laptop and the other you never know

I'm glad that Best Buy offers a warranty in addition to the one from Sony the 5 years gives me peace of mind for my investment.

I will always have a geek squad contract. Always very helpful. Save us many times over.

You should always get the protection. Best Buy is really good about helping when needed.

Geek Squad is the perfect addition to any electronics purchase. don’t buy anything without it

Awesome support!!! Clearly explains in a way non technical savvy people can comprehend.

This has been the complete failure for TV replacement. Manufacture only touts that they are working on firmware updates and keep asking us to wait until they fix the issues and then bestbuy keeps touting that it is only up to the manufacture to handle all the issues within the first year. Have been stuck with a frustrating family situation when ever we try and turn the set on and make it work right with the new gaming machines. This turned out to be a big joke. BestBuy is certainly no longer the company they used to be. They took care of us for years and the last 3 -4 years has been a nightmare of experiences and Sams and Walmart have never failed to just address the problem and take care of it immediately and on several products we didn’t even have the extended warranty. They just seem to stand up for the consumer and try to do the right thing, not the corporate thing. We have since stopped over 33 people and family from doing any future business with BestBuy.

TV mounted on wall. No problems. And all programming was correctly done before leaving

This is an excellent protection plan and I have brought from every product I buy from Best Buy, but never had to use it.

Warranties from factory only goes so long, extra protection needed

I haven’t used the geek squad protection plan yet, but it’s good to know that the product i purchased is covered.

Feel relieved in case anything happened to my purchase. My protection is worth the money.

I will attempt to update as needed after the manufacturer's TV warranty lapses. Be aware that Geek does not take affect until it does. I had an issue with an outlet purchased TCL TV and the Geek's basically told me take a hike. I did, to the TCL customer service and TCL warranty service was Great. So, I still have to wait 5 months to see the Geek service is any where near as good.

Protect your purchase with the Geek Squad. I was considering not purchasing it but I'm glad I did. Peace mind is worth it.

The Sony tv I purchased went bad after 3 hrs. They replaced the tv in the next few days and sent out the geek squad again.