Customer Ratings & Reviews

Agents helped me setup my phone and also my tv definitely recommended

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

This is the best service you can get for any electronic product.

There amazing , any questions I call and ask and they help me quick

Great team and responsible and concerned for customer satisfaction.

Havent used it yet but im always satisfied with Geek Squad

I have not had to use this yet but I usually have no problems working with the squad

I buy stuff specifically because of this great program

Perfect warranty for the price never had a problem with geek squad

I always get the protection warranty! Worth it!!!!

As always BestBuy has great warranties for peace of mind.

purchased this as a safe guard for my 65' tv and peace of mind

Greats protection for a great investment. Takes care for anything happen to your product.

My tv working with all my item love it and great service

Any protection is better then no protection. Havent had to use it yet. Hopefully never will. Cant comment on service.

A definite necessity for a 5 year old to have on his new laptop

I love knowing that my TV is protected if anything bad happens!

Definitely good for the value and needed if you have kids at home

I took the 5 yr warranty as I have tv in the garage. It covers anything including accidental

I strongly recommend getting the geek squad protection plan, they will take care of everything!