Customer Ratings & Reviews

Awesome service . You will love ir. Very good price also.

Not needed yet, but nice to know it's there. I hope I never need it.

Hopefully won’t have to use it but for $30 worth the money.

The t v is a nice size..was easy to set up.. And the color is good.

Tv has been great so far, I have not had to use the squad just yet.

I love being able to extend my warranty on products that are bought

I would highly recommend this is you get something that was pricey!

I recommend extra protection for all products so protect your items

Great Really appreciate the Geek Squad people in my area

Alway get insurance on everything. Best things they come up with.

Set up in my daughter room, easy setup and great picture and audio

Thank you Best buy who would buy a TV , and not get a warranty!!!!

is good to have the protection , just in case something happen

As you would expect, the geek squad warranty is renowned.

great service, and knowledgeable to questions....,,,,,,,,

I like the fact I can get help if anything goes wrong with my tvs

Great. Always recommend. Definitely worth it. Inexpensive

Was a no-brainer to purchase this plan of protection.

TL;DR: We bought a service plan on a brand new 55" TV which has been broken/non-functional since approximately 90 days of ownership. Two months later and Geek Squad has failed to repair or replace the set. I would honestly stay away from both this set and Best Buy service plans. You're not getting your money's worth. We bought this TV after our order from Amazon was delivered with a smashed screen. We went with Best Buy as we've had good experiences with them previously, plus I wanted to go ahead and purchase from a local retailer. I picked it up on the day I ordered it online which was nice. Unfortunately the TV worked for about a month and a half, after using it not more than a couple times a week. I purchased the Geek Squad service plan immediately. It took them two weeks to even come look at the set, and even then they didn't show up in person. They called me and diagnosed over the phone. Their diagnosis based on the flashing codes was a bad controller board. They had the board delivered to our house. It then took them 3 weeks to come to our house to replace the part. The agent was nice, but after replacing the board the TV was still broken. Because had to "follow Sony's guidance" he was forced to just go down the line replacing PCB boards in the set until the issue was fixed. He ordered another set of boards and left without scheduling anything, promising a call later that week. The call never came, but the parts did. He showed up unexpectedtly last week on Monday to replace the parts (we are now two months into this saga). Surprise surprise, the parts didn't fix the TV either. Unfortunately "Sony has to make the determination whether we continue by replacing the panel or replacing the whole TV." It's now been over a week and I've received no phone call, no email, no indication whatsoever that Best Buy intends to actually fix this and make good on their service plan.

The additional warranty was not too pricey, just hope its worth it.