Customer Ratings & Reviews

Comforting to know that my TV is covered with a good warranty.

An absolute waste of $$$ this time around. I have spent hours on the phone waiting for service. I'll just include here my log of calls to Best Buy to get a replacement remote control on my TCL TV, for which I paid $75 for a two-year protection plan: • 14 Mar 22 @ 950 am called BB. Dan. “new remote in mail in 3–4 days and email soon.” • 20 Mar 22 @ 9:43, I called and spoke with Yenner because CHAT was no help. They could not find order # (of course because Dan hadn’t followed up). • 21 Mar 22 @ 9:36 – 10:00 am: called the # that Yenner gave me 866 613 9853, with ref #283704195 —waited over 10 min on hold…SPOKE WITH CHAD…he gave me same order # as in the email from Dan on 14 March. When I told him I’d already been waiting a week (not just since my call yesterday), he realized the mistake and reordered (previous was an in-home order without an appointment date, so I may end up getting 2 remotes). • NEW ORDER # 76764340, and should arrive Thurs or Fri. • 28 Mar 22 @ 9:45am—Called and spoke with Dale. He said, “Chad did not hit ‘submit’ button”; gave me new ref #: 76967624 and emailed me a confirmation # (remote will be mailed 2-day) ORDER REF # IS ACTUALLY 96957624 ACCORDING TO EMAIL • 28 mar 22 @ 1004 (Dale hooked me up with cust svs) “9 min wait—we’ll call you back” I left my # • 28 Mar 22 @ 10:13 got call back and had to wait for Lucille. She looked over previous notes, couldn’t understand that I wanted refund of $74.99 I’d paid for “Geek Squad Protection Plan” she put me on hold. • 28 Mar 22 @ ? Kayla; I explained to her, she transferred me to Mohamed (10:28am) in Primary Support. He couldn’t help, did not even have access to order #s. He said I would not have to wait and he transferred me to Billing & Renewal: • 28 Mar 22: @ 1035, Billing and Renewal—on hold As I write this I've been on hold (or talking with the wrong agent) for 65 minutes. Still waiting to speak with Billing and Renewal (20 minutes on hold).

I never thought that the tv, would have so many years coverage.

Always good to have protection for your electronic devices.

Awesome service . You will love ir. Very good price also.

Great option to have in case my new products start to go bad!

They dont cover all cases they have listed and tey to escape from providing coverage. But do provide basic coverage. Overall not worth it. Paying 30 bucks to cover TV worth 150 bucks.

Hopefully won’t have to use it but for $30 worth the money.

Great Really appreciate the Geek Squad people in my area

Not sure if you f the value of the price is much higher than Walmart’s warranty.

They dropped off the tv, and wouldn't even take the box with them. Now I'm stuck with a HUGE box to try to get rid of. They were on time and careful with my tv though.

The protection plan is the best to have when things suddenly happen.

I would recommend to use and I would purchase again

Not needed yet, but nice to know it's there. I hope I never need it.

Its been around a year havnt had to use them. But good to know there at my disposal.

The t v is a nice size..was easy to set up.. And the color is good.

Tv has been great so far, I have not had to use the squad just yet.

I love being able to extend my warranty on products that are bought

I would highly recommend this is you get something that was pricey!

As you would expect, the geek squad warranty is renowned.