Customer Ratings & Reviews

Very best service and great team I also have this service for other tech its the best.

Helped me just as I needed, was able to replace my TV with a newer version when the backlights blew out.

The support team helped me find the best tv, and made sure it was write for me!

Excellent TV! Roku really knows how to make TVs. The picture and sound quality are awesome.

Fantastic service with good suggestions. They give suggestions based on what is good for us.

I had an agent come to help with some dead pixels on my TV. He was polite and efficient, giving me all of the advice I need before ultimately replacing the product. Highly recommend for peace of mind!

Love geek squaf.always ready to help when needed. So far they fixed three of my devices.

Great prices, professional support, good customer service!

I always purchased Best Buy's GSP when I purchase large ticket items (e.g. TV, Computer, etc.) and they usually don't disappoint. Just make sure when you're purchasing a GSP that it doesn't run the same length of time as the manufacturer's warranty because it's pointless at that point. Other than that, replacing a defective unit is fairly easy.

Got our tv replaced for free 4 years after we bought it. The backlights went out. Setup an appointment. Technician came out and made the replacement super simple.

Support provided by Geek Squad was extremely smooth and I barely had to do anything.

I trust geek squad. I paid it once and im guaranteed to be stress free

Haven't used it, but glad I have it in case of a problem.

Excellent picture and sound. I would recommend this TV to anyone. Great quality and very sturdy stand

Excellent service Hagerstown store people were great

I have had Geek Squad protection since I bought my computer and laptop. I have put it to great use. All I have to do is call the number and someone is there to help me. When I had a hardware problem I was told to take the computer to the store. The Geek Squad fixed that problem also and because I had the contract there was no charge. Since I am an older senior citizen I do not have the know how to fix the more complicated problems. Just call the Geek Squad is my motto. They are always there and will help you out, and with a smile.

Agent was helpful and reviewed the product failures I was experiencing. Took his time to review if the failures were common to this model. They we’re and replacement for this product was quickly suggested, forms were completed and submitted.

My sister bought this tv and she bought a protection plan, she had no probloms with the tv but one time when she needed help they helped her with no hasstle

I received excellent service from the Geek Squad as they brought the new TV that I had purchased and installed it for me. They also asked me if I had an questions about the operation of it so that they could explain. Everything I wondered about they did explain. And if any other questions arise I know I can call them up to get the answer. They are always courteous and helpful.

I am still early in the program but so far I have been satisfied.