Customer Ratings & Reviews

I’ve had absolutely no issues with geek squad! Very friendly service!

great thing to have this just in case something happens.

if the item fails they replace it..why would you not get this service?

The service is good geek squad would do there best to help you

Once again I’ve always liked the assistance provided when needed

The tech was able to troubleshoot the issue while on the phone by having me unplug my TV. Now, why it keeps happening is a whole other issue while blaming the motherboard with no permanent solution. Maybe in a future Update? Until then, just keep unplugging it.

Great service and tram handled all my issues great thank you

I have had problems in the past returning items to Arden Fair store. Hopefully won't happen again

Service as promised and if its unserviceable they work with you

Best 2 years insurance you can ever have on any device....

Best 2 years insurance you can ever have on any device....

Never had to use their services but glad I have the peace of mind knowing that my tv is protected.

I am well protected on my purchase for many years. Thank you Best Buy.

I purchased the protection for a TV I bought. I went in the store yesterday spoke with a manager. I made her aware of the situation. She told me the geek squad protection covers for power surges. I told her a power surge caused the TV and the room to catch on fire. I made her aware the TV was not repairable. She told me to bring the TV in it was covered. I brought the TV in today, spoke with a different manager that made me aware it wasn't covered. He stated the protection does cover for a power surge , but because of the shape the TV is in the can't return it. I am totally disappointed. I drove 30 minutes there wasting my time.

After my previous TV quit on me on the two year anniversary of the purchase, I decided to pay the extra for a plan. I hope it pays off in the end.

I haven't used so far. And I hope to don't used near soon.

geek squad is the best. they will take care of any problem that you could ever have.

Great workers, helps with any problems. Always there on time

Have not had to use them but when I have they have done well

Every time I need them it’s done professionally quickly and on time.