Customer Ratings & Reviews

Tv went out and geek squad came out the diagnosis the tv. They ordered the part and was back out to fix the tv the Saturday after thanksgiving. Tech Frank did an amazing job

Best buy protection is worth it especially if accidental damage from handling is part of the plan. I had that plan on my Microsoft surface pro 3 and had the unfortunent event of damaging the screen beyond repair, I had renewed the plan twice and I was so happy I did because I was able to get my surface replaced and now I have the pro 6. I will continue to get protection from now on!

I will never buy something from best buy without this. It has paid for itself time and time again. Got a replacement on my tv within 48hrs of the claim. Great warranty as always.

Best thing I ever seen, works amazing love it highly recommended for anyone looking for something of quality.

Look forward to utilizing their services if needed in the future.

Best service ever I can live worry free for the next 5 yrs knowing that if anything happens to my protected item it will be repaired or replaced at no cost to me. Best Buy’s protection is a must whenever you prurchased expensive high quality in home items . Protect your purchases better safe than sorry!

I used geek squad before never had any problems thank you

Only ever had to use one of my protection plans on a manufacturer defect and was extremely happy with the support. They refunded me the full purchase amount so I could replace my TV due to it no longer being manufactured.

Geek squad changed my tv components when i bought my first samsung and everytime I had an issue with the TV they would take care of it

We purchased the protection plan at the recommendation of the salesman at Best Buy. We were purchasing a new Samsung SMART 3D 4K TV and he thought we should have it for our peace of mind. We have problems with our power going out when it gets windy, and we were told that power flickering and power outages can potentially damage TVs. We opted to purchase the protection plan so we could feel better about our large investment in our new TV.

Highly recommended if they cant fix it they'll credit you and you can get the same item or better! pay the difference stepup and dont forget to continue the plan its Elite definitely top notch protection you should not go without.....

Yes, indeed get it because if something breaks down that you purchased after the manufacturer warranty this one kicks in and let’s be honest you know it’s gonna break down. Highly recommend.

Happy with this! I am less worry about what can happen in the future

The 5 year warranty on Tv is the only to protect your investment, I believe! I was able to get this tv because of previous warranty! I will always get piece of mind at Best Buy!

Worth every penny. They replaced my Vizio 58 inch TV, purchased in Nov 2020. After verifying it could not be fixed they offered me my choice of several comparable TVs. The whole process was quick and easy. All it cost was the price of a new 2yr protection plan.

My purchase was excellent purchase one of best tv I ever had. And all my services are excellent as well.

So glad we purchased as the tv developed a bad panel and was not fun to look at. Use of the warranty was very easy and painless.

hope to never have to use them for no reason to to

The technicians that come to complete the installations are well trained and always so helpful!

seeing the horrible quality control of tvs this year, it’s really nice they come out and pick up tv from your house, i’ve been dealing with 20-30 samung tvs this year because of the bad DSE or banding in the screen, so it’s nice i can try getting a tvs and not have to drive 30 mins every week