Customer Ratings & Reviews

I but the protection on larger itiems and glad we did. Our $2,200 Sharp TV and a problem and they refunded the entire purchase price 2 years into the contract and we were able to purchase a newer, better TV. There was no hassle involved. Good to have with major electronic or appliance purchases, worth the extra cost.

I do buy coverage on items. The only thing that bothers me is that the first year, the coverage is actually covered by the manufacturer. So your paying of "two years"really only gives me 2nd year coverage. At least that's the way I understand it.

Tv is working well woth a great picture. Love the google format and all the channels it provides

Hope do not need but just in case never know when it may

Geek Squad is very much worth it if you need help setting a device up or mounting a tv! Also are reliable when you want to make a claim for a device.

The LEDs went out in my last TV after about 4 years and it would have cost over $300 to fix. Since that TV only cost $400, I wasn't about to waste the money. Paying the extra $189 (for my $799.99 TV) was definitely worth the cost for this Geek Squad coverage!. I doub't I'll ever buy another without it!

So we haven't had to use this yet thankfully but the peace of mind makes us very happy.

I love that I have the two year plan. When my tv went out. Best Buy gave me a brand new one. No cost to me.

Geek squad offers good service if you need protection and security for an electrical device its a must have

Have used Geek squad protection before and never has an issue.

A little expensive for a service that may not even be used, but better than having to replace the TV on my own for if it's defective.

They really help to save my laptop the glass was broke . They repaired in a timely manner

I've been a member of the Geek Squad for years and I love it. When I need help it's good to know I have someone there to assist. I have always been able to get an appointment quickly and they have always fixed my problem quickly.

I have not had to use this protection product but purchased it based on Best Buy's overall reputation and good personal experience in Best Buy stores. I believe it is fairly priced for the coverage provided.

Great tv, our kids love gaming on this tv, sound quality is also good.

Got a 2 year warranty on my sons tv. He had a seizure and he fell on the tv which caused it to crack n they hindered the warranty even tho it was accidental.

Great experience every time I go to bestbuy satisfaction

Great experience every time I go to bestbuy satisfaction

I have had a previous geeks Squad plan and when my TV had issues they handled it in a timely manner and gave me the cost of the tv back since it could not be fixed

Always opt for the 5 year plan. Units tend to fail after 3 years. The cost to replace it goes up as well. This coverage keeps the ouchies away when replacing items.