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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30825 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 845 Showing 16,881-16,900 of 30,828 reviews
  • Rated 5 out of 5 stars

    Great coverage for peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't beak this price for 5 year piece of mind. Highly recommend 5 year Geek Squad protection

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just in case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually don’t take an extended warrantee, but in this case the price was low enough to justify the added insurance. I have not needed to hse it so far.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Wasn't super happy with my experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a plan for my last 50" TV. had issues after year one and geek squad came out and replaced the main board. year two it started giving me the same issue and was told it couldn't be repaired. Instead of giving me a comparable TV, they gave me the money back I paid for the TV. That would typically be good but I got this TV at a huge discount so I could not possibly replace it with anything comparable. I would have rather had my TV repaired or given something similar. When I purchased the plan I asked if the plan would get me something similar if it ever came to it and was told it would. I specifically asked because of the low price. Instead I had to add $500 of my own money to get something similar. Geek Squad should really provide more options when fulfilling their plans.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Is Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had a problem with utilizing the protection plans. These plans are essential with large ticket items. An extra bit of assurance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have in case of issues glad we got the protection plan with the tv for added comfort

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth getting!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have for any device if you care about it. Just has that nice safe feeling inside.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad/Customer Care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection is unparalleled ! My TV was not working only a few weeks after purchase and I was able to get it replaced relatively quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is why i shop at best buy so i can these plans on all my purchases they are great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great service to have with a brand new TV. Worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection is key

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having protection on a product is always a safe bet and eases rhe mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good to know if something goes wrong with my open box purchase I can have it repaired or replaced with this warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Power

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues so far. Just customer service when a call was made .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to have the geek squad! Protection and service are a huge deal for me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection just in case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is working well so far so I'm hoping that I don't have to call the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great insurance for electronic devices! Electronics are fragile and quirky, enough said.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn't do without it. Don't have to us it much at all, but when I do, I am very please.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good protection policy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great protection policy and happy with the service.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!

  • Rated 5 out of 5 stars

    Great for peace of mind & hassle free replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it for the peace of mind especially since I’m using it for my business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Freindly and good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They knew what I was asking about with what little info I had given them . also quick to start a service call for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product Protection is good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 - Year Standard Geek Squad Protection... because you might not be able to fix it yourself.

    I would recommend this to a friend