Customer Ratings & Reviews

I purchased this plan for my new television because I would never know when it might need service..being on a limited income, I'm watching what I spend and everything counts..while I have never used the service yet it is satisfying to have peace of mind in case something happens.

This plan is exceptional. I was able to have my Hisense 70AG6 replaced due to the cost to repair would not have been worth it. Definitely worth the extra money spent to protect your investment.

This is one of the best investments I've ever made! I ended up using the Geek Squad for ALL of my electrical items purchased at Best Buy or not! The protection is soooo applicable to so many scenarios of needs by a common user of laptops, cell phones, copiers and tablets! The services (in person or on the phone), the automatic extended warranties and free deliveries have more than paid for my service protection twice over! Each "geek" has been stellar in their knowledge and friendly in their service!

I really don't like the idea of needing additional protection beyond the warranty. But, on a HI-Def TV I felt it was best to buy it. The sale rep told me that Best Buy had recently lowered the price of their service plans and it did seem reasonable for five years. Even consumer articles are recommending a protection plan of new TV's with the expense and hassle of getting them repaired under warranty. I was told that to have LG repair it under warranty if needed be sent to them. If it's true of not, I have read that some plans do require you to ship it to them. A TV is too much trouble to attempt this with. In the last 8 years of flat screen ownership I've only needed 1 repair. It was in the last month of the first warranty I'd purchased and was a good experience.

The agents were top notch. They arrived early, installed the mounting bracket beautifully and installed our new 85" tv. They reconnected all associated components. They were friendly and professional, cleaned up all packing materials, and reviewed all applicable operating instructions. These folks are awesome.

The Geek Squad took great care of me during the service and replacement of my TV

Worth the extra money was able to get my broken tv replaced

Strongly recommend this if you are purchasing an oled tv. I recently had to use mine for burn in on an oled tv. Best Buy took care of it with no issue.

There is a lot of comfort in knowing that there is someone available should you need any help at all. From the major problems to the minor questions, there is peace of mind knowing there is someone you can turn to for assurance and peace of mind.

Agent handled an exchange with great expertise. Agent Smith was very patient with me and provided options with detailed explanations for my exchange TV.

Helped us get a new TV even though this isn’t what was supposed to happen. Sales rep misinformed us. Thank goodness!

Tv arrived ahead of time with fast and friendly service. It's not a surprise, it's the reason I continue to shop with Best Buy.

Its a good thing to have in your back pocket sorta. Definitely if your devices are not working to standard order.

Amazing television at a great price!!! Best Buy for the win!!!

The agent is mounted my TV and connected it to all my spectrum devices and Internet services

Great store and delivery service. Would definitely recommend.

Helpful with all my questions very knowledgeable about product

Excellent service and an affordable solution 10/10 would recommend.

I got the 42” to use as a PC monitor and its been excellent. Blows away every other monitor I’ve used in the past and the added versatility is a nice value add. I’ve had no problem with the auto adjusting brightness limiter and don’t mind having to turn the TV on first (as opposed to how monitors will just wake from sleep), but YMMV.

Quality and price is amazing, will always do business with Best Buy, looking forward for a desk top computer system for December time frame.