Customer Ratings & Reviews

Quality and price is amazing, will always do business with Best Buy, looking forward for a desk top computer system for December time frame.

If your buying electronics you better purchase Geek squad warranty.

Excellent TV. This was actually an Open Box. I got an excellent deal on it from bestbuy. Didn't come with the Remote, I called LG and they shipped me one at ni extra cost

They come out pretty timely, but never does one visit suffice. THey always have to come and diagnose then order parts and then return sometimes up to 3 times. But the service does cover repairs, and if the same problem exists 3 times, they will replace your item.

I haven't had to use it for this product, but the Geek Squad has never let me down in the past.

The Geek Squad Protection saved my sanity after a major hardware failure, I brought my HP computer in to the local Geek Squad office for evaluation and repair. The agent exceeded my expectations and got the thing working again in a few short days. The Geek Squad also brought a laptop back to life. I consider the protection plan a good investment, both in overall cost savings for repairs, but reducing my aggravation with something fails.

Best Buy & geek squad always resolve any & all problems. Have never had any issue getting help with any situation I’ve had. Buy all my electronics here and will continue to do so.

Just lost my TV after 4 1/2 years. They gave me back ALL my money in credit to put towards a new TV. The Upgrade is 5 times better TV, and with a $1000 credit, I only spent $1400....yes, I bought a top of the line OLED...that's why it was $2400, but affordable with the $1000 credit. This is the 2nd time that has happened to me with a TV in the past 15 years, and both times I got ALL my money back in credit for a replacement. ALWAYS get the 5-year on a TV. Even if it lasts the whole 5 years, it will probably need a repair, and that alone more than covers the cost of the warranty.

Received brand new 75 inch Samsung TV with no delivery defects. Also received my purchase in anquick and timely manner. My new television produces a clear and ceisp picture with perfect smart app capabilities. I would highly suggest this product to anyone looking for a new television and for an affordable price.

If you purchase something with relatively high value, protect it with Geek Squad!

Best Buy and Geek Squad have ALWAYS given me the best of care and service when it comes to their Protection Plans. Any time I have every had an issue with an item that was under warranty they quickly took action to fix my issue, whether it was to repair the item back to fully working condition or replacing the item promptly if it could not be fixed. Best Buy has always handled the situation to my fullest satisfaction. That is why I tell anyone who asks, my first choice will always be to get my electronics from Best Buy because of their Protection Plan!!!

I would recommend a Geek sqaud extended warranty. I bought one for my 75” tv. If they can’t fix it , I believe they send you a check for your purchase price. The TV is 85 pounds so it’s not something I want to lug back to the store or to a authorized service center

Alway purchase the protection plan. We have always purchased the protection plan for any and all appliances that we buy from this store. Have always received prompt and quick repairs or replacement.

I buy extended warranties on every electronics device and appliance I've purchase at Best Buy. Several years ago I bought a desktop gaming computer for my son for Christmas along with the extended warranty. He didn't take very good care of it and his mother helped things along when she dropped it and all the glass broke. In the third year of the three year warranty, I returned the thing for repair. Whatever part was needed was no longer available so Best Buy gave me a complete refund. I couldn't believe it! But I am now a believer in their extended warranty program.

In the past when I purchased my Samsung tv, my old one I just replaced, I purchased the extended warranty for that one. When it developed lines on the picture, within a day someone came out. checked the tv and was not fixable, I was given a number to call and a replacement arrived a few days later. Given the price for the extended warranty and the final outcome, it was well worth it. I purchased the extended warranty again for this tv, for "just in case". It is a decision I feel that is best for me.

Super helpful to have - I've heard horror stories of tvs breaking in moves

Always get the Geek Squad to back any purchase! I’m a firm believer of extending the warranties from any and all purchases! A small cost to add it now could save you a lot of money down the road!!

Out of all warranties I’ve ever purchased Geek Squad is the only ones I truly trust.

Makes me feel safe I have professionals that will work on my products.

This insurance is extremely important. After replacing another TV brand twice, I was able to replace my TV at no cost with a more reliable brand and of course, purchased insurance again as a precaution.