Customer Ratings & Reviews

Bought a Hisense 50 inch tv in 2017 and it had a problem with a line in the picture. Geek Squad came out and stood behind the TV and gave me a full refund to buy a new TV. Very happy with the outcome.

Reliable an necessary peace of mind electronics are expensive to repair

Loved my geek squad team+ Courteous, timely, Well mannered and very instructive. Quick and easy install.

Super Happy I got this it gave more peace of mind that I have it available!

Provided great coverage for my product. Very easy customer service very reliable would use them again.

A must have protection plan especially for after the manufacturer warrànty ends. If they cant fix it they replace it.

A little expensive but my experience with their warranty policy has been pleasant. I haven’t had any issues with this TV but I feel confident any problems will be resolved satisfactorily! Installers were polite and efficient.

Love the return process with this company. When need to return is fast and easy.

Great service when my graphics card fried. Easy return and they helped extensively when I brought it in.

Took a chance when this TV went on sale and wondered why, Well happy to say I have had no complaints so for and what a great pic with so much detail, Not a lot of 4K out there yet but the up-scaling from even standard DVD and Blue ray is really good. Great pic and easy to use tv

Bought this as an add-on for an open box TV. Definitely worth the cost. The whole thing cost me just under what a new one would have and i have 2 years warranty instead of the standard 1 year from the manufacturer.

My tv installation was very simple. All that was required was mounting the tv on the wall. I dont have any other devices that needed to be connected to my tv.

Got the plan and used it on a computer that got damaged by water spill by my kid. They allow you to replace it or get money back.

Have yet to need a replacement or help with setup but I appreciate the option

Have not had to use their service yet on new tv but have had great response when needed on computer

I learned something about Best Buy's Geek Squad Protection recently. It's only good for one-time repair, or replacement. I presumed (in error, apparently), that my 2, 3, or 5-year protection, covered me for the duration of the stated period. In a recent transaction, where a TV required replacement, I learned differently. Advice: Pay close attention to your return policy; the date of purchase (even if paid for at the end of a business day, or at closing) counts as ONE day! Also, be sure any discounts (price-matching, sales, Reward Certificates...) are taken before you pay for protection, as the final cost of the item determines (within preset ranges) the cost of protection for a given period. As to whether, or not, I'd recommend this option to a friend, I'd suggest buyer beware, or just "be aware", and be informed.

Our TV died within 2 years. They told us it couldn't be fixed but because we had purchased this plan, they replaced our TV. They gave us a full purchase price refund which we put toward a newer model. The plan actually does what it says and BestBuy stands behind it.

I am glad that i paid for this 2yr warranty,never know

Geek extended warranty is a great addition to ensure a few years of maintenance free.

I had to use mine and they were courteous and processed my claim quickly