Customer Ratings & Reviews

great price and always a great idea to have when buy a new TV

I purchased the warranty for my new tv. Haven't had to use it but thought a good item due to the cost of the item.

Would always buy the extended warranty for the peace of mind.

Great a smart tv as a start . Can't compeat with Samsung or LG tho

Have purchased this protection but have never used it. Good price.

Always made sure to have this when purchasing products covered.

A very cheap way to protect the investment you've already made.

I was glad I bought it. It was a good deal for the price I paid

Never hurts to get extra coverage and will update if any issues

Smart choice in the event anything does go wrong. Super helpful

Very professional and I would recommend I will use them again

These guys are great. They know what they are taking about

Beyond helpful I highly recommend and they know everything

An absolute waste of $$$ this time around. I have spent hours on the phone waiting for service. I'll just include here my log of calls to Best Buy to get a replacement remote control on my TCL TV, for which I paid $75 for a two-year protection plan: • 14 Mar 22 @ 950 am called BB. Dan. “new remote in mail in 3–4 days and email soon.” • 20 Mar 22 @ 9:43, I called and spoke with Yenner because CHAT was no help. They could not find order # (of course because Dan hadn’t followed up). • 21 Mar 22 @ 9:36 – 10:00 am: called the # that Yenner gave me 866 613 9853, with ref #283704195 —waited over 10 min on hold…SPOKE WITH CHAD…he gave me same order # as in the email from Dan on 14 March. When I told him I’d already been waiting a week (not just since my call yesterday), he realized the mistake and reordered (previous was an in-home order without an appointment date, so I may end up getting 2 remotes). • NEW ORDER # 76764340, and should arrive Thurs or Fri. • 28 Mar 22 @ 9:45am—Called and spoke with Dale. He said, “Chad did not hit ‘submit’ button”; gave me new ref #: 76967624 and emailed me a confirmation # (remote will be mailed 2-day) ORDER REF # IS ACTUALLY 96957624 ACCORDING TO EMAIL • 28 mar 22 @ 1004 (Dale hooked me up with cust svs) “9 min wait—we’ll call you back” I left my # • 28 Mar 22 @ 10:13 got call back and had to wait for Lucille. She looked over previous notes, couldn’t understand that I wanted refund of $74.99 I’d paid for “Geek Squad Protection Plan” she put me on hold. • 28 Mar 22 @ ? Kayla; I explained to her, she transferred me to Mohamed (10:28am) in Primary Support. He couldn’t help, did not even have access to order #s. He said I would not have to wait and he transferred me to Billing & Renewal: • 28 Mar 22: @ 1035, Billing and Renewal—on hold As I write this I've been on hold (or talking with the wrong agent) for 65 minutes. Still waiting to speak with Billing and Renewal (20 minutes on hold).

Great protection plan for an awesome price, very satisfied

These guys are helpful. They can do anything you think of.

This definitely is a must have for any electronic purchase

Inexpensive warranty for the coverage and support you get!

Awesome product. You will love ir. Very good price also.

got this but have not had to use it and i hope i never have too.