Customer Ratings & Reviews

Geed squat in Best Buy is the best program for electric products

This TV provides great quality images for a much better viewing.

I recently filed an in-store claim for my Xbox controller on the 19th December 2020. The geek squad agents refused to issue me a replacement instead the told me they had to order me a new controller. The estimate completion date was the 24th December 2020. I received the replacement on the 29 December 2020. The controller I received was an incorrect model and it was a used/damaged controller. I called geek squad in regards to my issue. The agents hanged up on me five times, put me on hold six times transferred me seven times and after three hours of frustration on the phone I asked to speak to a supervisor I was put on hold for 45 minutes. After three hours 45 minutes of trying to get help or speak to a supervisor I finally gave up. Best Buy replaced my broken controller with a broken controller. Customer support is improperly trained and there is no accountability. The disrespect I had to endure dealing with GeekSquad was nerve recking. I would never recommend Best Buy protection plans to my worst enemy.

It's good to know I can always call for support and assistance.

had to get a replacement plan for my TV. this was the one i chose

Have had good luck using the service plans. It is a easy process.

Great product to add to any tech device. Already going to use it!

It was a no brainer. We wanted to make sure there were no worries

lg oled 65 inch t v is very costly to not have an extended protection

These guys are extremely helpful, would recommend based on thier knowledge.

happy to have this but it is very expensive, however tv was too and if something goes wrong I wont have to pay a fortune to fix

No worries when I know my electronics are protected!

Great peace of mind. Returns in the past have gone smoothly

Geek squad offers excellent customer service in a nice and fast manner.

Warranty is worth it when buying electronics. Never know what may go wrong

The picture and sound are both excellent! This was a great sale purchase.

Geek squad at best buy are always worth having on your products

I haven’t had to use this yet but the geek squad is always responsive and quick!

not sure if it is needed as i have never used it for anything.

Exactly what I wanted. Easy to order and gotbit on time