Customer Ratings & Reviews

Easy and quick response time. Very efficient. Great and understanding customer service. Will fix or suggest a replacement if it can’t be fixed.

Easy and quick response time. Very efficient. Great and understanding customer service. Will fix or suggest a replacement if it can’t be fixed.

Geek squad has helped fix an issue with the buttons on my tv I'm happy i bought the 2 year warranty for my device.

I purchased this LG about 2 months ago. No complaints at all, good color and clarity!

The Geek Squad service was very professional and very good at explaining how everything works outstanding job

I like the idea of in-home service. It would be a pain to dismount from wall to bring it in for service.

The geek squad is always great. Anytime I have needed anything it has been easy to get handled.

Highly recommended, love knowing I don't have to worry about expensive repairs. Take it back, get a new one!

I know the price is high for the protection on the purchase... But if something happens to the TV, Best Buy takes care of it... You don’t have to go through the manufacture... Highly recommend for a amount purchase.

Looks good works great easy to hoop up and fits perfectly fine

Best protection program you can buy for your new OLED.. burn in protection offers incredible peace of mind when using your new TV

The Agents brought my tv to the car and recommended the 5 yr service plan for the tv at $299, I know it sounds like a lot but it’s worth it as the will replace the tv at full value with a newer version if necessary.

Always there when needed! Definitely helped fix a couple of my issues.

It gives me a peace of mind to know I have protection for my electronics. They are pretty easy to work with too

I have been very pleased wth the protection plan I've purchased for every product I've purchased. Two tvs, two wireless speaker, refrigerator have all been replaced or credited to a gift card. The refund to the gift cards is what I didn't like, hence the four stars. I wish they would refund the credit card!

So we haven't had to use this yet thankfully but the peace of mind makes us very happy.

We have been using Geek Squad for all our electronics for more than 7 years. The price has been reasonable and the service has been reliable year after year.

GS always great. They are always great. I have had them come out for a few different appliances, my dryer more than once.

Cant beat the warrenty. Anything happens and the Electonics are covered. Life happens when u lease expect it. Moght ss well be prepared

Every time I have to call the Geek Squad on a warranty issue I have a hassle. When my Sony TV died after only two years, I was told I would only be given current market value of $1080 for my $1700 TV. Also, that I would not get delivery and installation and as usual I was told I am out of the service area (even though that doesn’t seem to matter when they are selling you the TV and warranty). Lucky for me the store manager agreed that this was ridiculous and got me a replacement TV of equal value and had it delivered and installed. It’s too bad I can’t devide my review into two parts. 1 Star for the terrible Geek Squad phone customer service and five stars for the store manager!