Customer Ratings & Reviews

I personally have not had to use the protection, but have heard good things about it. According to everyone I have asked, best buy has held up their end of the bargain, take or give a little.

We are always so happy to be able to go into see the geek squad or call them on the telephone for help. They have successfully resolved many issues over the years. Glad to have them!

The agent connected tv very quick and was pleased with the professionalism. I would recommend geek squad to future customers.

Awesome job and great customer service. I will definitely be back

Bought for a TCL Smart TV. Need some protection with these. Used their phone support a few times & they are knowledgeable

I added the warranty for peace of mind. I most likely won’t need it but I had rather have it and not need it than to need it and not have it.

I haven't had to use my service on my recent TV but I did use to on my last TV to buy my new TV. The process was a little wonky but in the end I got my new TV

I never had a major problem. Geek squad are very professional and can work on any issue that you may have. Im thankful knowing they had my back.

Great picturealso grat for games price is great love it

Yes yes yes it is worth every peny i purchase this for my tv my ty got broke somting happen to it but they paid me the tv back

Decided to go for the 5 yr warranty since the Toshiba we bought crashed after 3 yrs on a 2 yr warranty

I hope it works. I am a little confused about what is Geek Squad and what is TotalTech.

I purchased this protection plan because I’ve had issues with other items in the past that I regretted not getting it. Used it once and it was worth it.

This is a great way on how to use protection to help solve any issues might have

Aprerty good value considering how often electrons fail if used a lot.

The Protection for my television was the best decision I made with my purchase!

I purchase care plan with all tv purchases. Had a name brand tv break after 16 months. Some say it's a waste but plan saved me once. Bestbuy could not get same tv but did uptake size without issue

I love bestbuy's plans to have everything protected and at low cost, without comparison! Awesome service to protect your tech! They cover everything!!

Dont buy from best buy!!!! They used to be good my TV messed up and we called them cause they can be fickle on what they do and say. Ive returned tvs for store credit before to get another brand cause the one i had has issues. This time I asked about it and they said i would have to have it brought in then sent off for repair. Or someone come to my house ive had people steal from me before i do not let people in my house. I told them that I wanted to do a warranty and then was going to buy a more expensive tv. They told me that i could not do that then transfered me to a supervisor who said yes it would be ok let me get you to another department. That next department pretty much told us to send it in or nothing at all. So like normal fashion with best buy its up to if they feel like letting you do it or not. I just had swapped out a bad router for a better one and guy at register said yes you can do this. But about a month or 2 later they wont let me exchange my tv? It has panel issues I spend most of my time at home due to not being able to work cause of a back injury so if i have to send my tv back for repair i will have no way of watching tv. But its cool i wont be buying from best buy anymore and i have slowed down over the years buying from them i was an elite member spending over 7k a year with them but as i said no more.

Signing up was fast and easy. Best warranty program out there. No hassles