Customer Ratings & Reviews

I will never buy my electronic from any place else. They price match.

The geek squad agents treat me with respect and patience, which is important because I’m not text savvy

It was the day before thanksgiving and I turned my tv on and the screen was white. I had only owned it for 13 months. I unplugged it and tried to turn it on and it wouldn’t work. I looked up the number for geek squad and spoke with a really nice person. They replaced my tv for free I just had to repurchase the geek squad for my new tv because it wouldn’t transfer over.

Great service there when you need them. In every store.

Thankfully, I have not had to utilize the incredibly beneficial Geek Squad services quite yet, but it's refreshing to know they are available if needed

Geek Squad ROCKS!!! Always on time (whenever I've used them), thorough, knowledgeable and clear in explanations.

Geek squad mounted both my TVs quickly and they did a great job.

Love the geek squad service! Installed it myself but if I had any questions they were a phone call away!

Excellent value for the money. In my experience this kind of insurance from Best Buy has always been honored when problems have arisen.

Had to use my extended warranty. Best Buy was very helpful and took care of the problem. They credited the full cost of my old tv to my new tv, Would recommend the extended warranty. It saved me a lot of money. Happy customer.

Travis and co-worker did a great job with install.

,,,,That's what they say right ? Well, After spending $3,300 on a brand new Television , I didn't want to spend another $600 on top of that for Insurance. But then I thought about it,,,,,,,,,,,What if this Television had electrical issues,,,,,,,,say,,,,,,1 year and 2 months from now ??? What would I do then ? I mean it would be outta warranty then. All I know is that for spending THAT KIND OF MONEY , I want to make sure that I'm covered way past the manufacturers warranty,,,,,,So I bought the 5 year plan,,,,,,,,,,,,,Also came with a piece of mind for the next 5 years. Don't you end up regretting NOT getting it.

Glad I purchased the protection plan at a good deal

I purchased the five year geek squad plan. Lo and behold my expensive $2000 Sony TV decided to not work one day. Called up the geek squad and they arranged to have it fixed. No hassle no extra cost. The only thing I had to do was make a phone call. Best Buy and geek squad took care of everything. I purchased a second television from Best Buy also purchased a geek squad plan for five years. It a peace of mind that your television is going to be taken care of. “One call that’s all” LOL

Havent used the geek squad warranty but purchased as the coverage is a fair price. If the backlight fails, the replacement cost is mire than the 5 year warranty/service plan.

Haven’t had to use it (knock on wood) and hope it isn’t needed for the life of the TV. Nice to know it’s in place if needed.

having bought the extended warranty in case somthing happened was a hard decision at the time due to added cost at the time of purchase 3years later i couldnt have been happier with my decision geek squad was fast to make a repair when that option didnt work out they replaced with a brand new one thanks geek squad.

I bought the extra insurance in case anything unforseen happens to my electronics I don't make much money, so I can't afford to replace things all the time.

Hopefully i dont have any issues nice to have the sqad to back me up

Have not used the protection service yet. I hope I never have too. That's the reason I only gave it 4 stars. I hated even to rate it until I use it if I ever do. I believe there is a time limit on rating it. I do know they did a very nice jog delivering it and installing it.