Customer Ratings & Reviews

We got the protection as it is very reasonable and gives us piece of mind

Love being a costumer of the geek squad they have wonderful service

Love being a costumer of the geek squad they have wonderful service

Buy Extended Warranties. Protect your Investment from future expensive Repairs.

as I said before you cannot get a better plan for the price anywhere

I have not had to use it yet but the reviews look positive

I'm told the just replace the TV if it breaks do I don't have to worry about sending in for repairs

I opted for the warranty, with tvs you never know. It is best to be as safe as you can be especially if you move a lot.

Great service from best buy team always, very responsive and friendly

I always get this with all my electronics. Always comes in handy to have when the warranty expires.

I always try and get protection when needed and BestBuy has one of the best.

Great service. People are not rude and have patience with the customers

So far so good. Glad I purchased this when I got my phone.

The warranty is great. Replaced my TV when it messed up. Geek Squad service needs working on.

I feel good having the policy in case I ever need it. I will just call and someone will come fix my TV.

The service is very efficient and professional. Good work.

What wouldn't you want a little insurance...this is not a throwaway item!

Easy to set up tv and I feel comfortable for the next 5 years

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

Purchased this as an add on for a gift. For the price it's a great way to cover thing that may come up.