Customer Ratings & Reviews

Have yet to need a replacement or help with setup but I appreciate the option

Always better safe to get items that are delivered. Never know how much jouncing around it did in it's travels.

Excellent brightness excellent sound… I love it and I recommend u

Hope I never need the the 5 yr warranty, but glad I purchsed it.

Includes burn in protection, 5 years is great for early oled tech that still have a small risk of burn in. I’ll be fully utilizing this if any burn in or dead pixels arise.

If you are buying any type of electronic you should also be protecting your investment with a protection plan! Electronics are electronics and stuff can go wrong and if you have protection, you have NO worries in the world on your investment!

While I have not needed to use these services for the product I just bought, I have had to use the Geek Squad services before. They have always taken care of my needs and I will not have a major purchase without it. Geek Squad protection is one of the main reasons I purchase all of my electronic devices at Best Buy.

We are so grateful to these young fellas installing our 60"LG tv..they were very careful and polite. They make connecting all those awful wires a breeze. They were very patient with us and walked us thru installation and operating our new screen and remotes several times til both my husband and I understood. They are well worth their cost!

My washer comes with a 1 year standard warranty and a 10 year on the motor. This gives me the satisfaction of having 5 years of service with peace of mind. I used this once and Geek Squad was able to come out and do the repair without additional charges.

My washer comes with a 1 year standard warranty and a 10 year on the motor. This gives me the satisfaction of having 5 years of service with peace of mind. I used this once and Geek Squad was able to come out and do the repair without additional charges.

Haven't had to use it yet and hope I never do. This if for a TV I got my mom. This protection gives me peace of mind knowing Best Buy will take care of issues should there be a problem and my mom will not have to worry about any cost out of her pocket.

I wish i would have knew how this works but anyway i am glade i got the service cause i needed it a month after purchasing but could not use it untill a year later the manufacturing warrenty last a year an had to be used 1st

great store always smiling bestbuy forever great stuff

I like the idea of in-home service. It would be a pain to dismount from wall to bring it in for service.

Bought a 55inc OLED…. Of course I’m gonna buy the warranty. It’s why I got my old one replaced with the new one.

I always get the protection from best buy have had no issues with it at all and am loyal to them for electronics

Hope I never need it but incredible levels of reassurance and confidence if something goes sideways!

The Geek Squad has been there every time I have had problems with my computer. Never a hassle about how it happened or who did what. Only once I had to bring my computer in to the store for them to repair it because I had really screwed it up. Otherwise they can usually repair it over the phone for me. Three cheers for the Geek Squad.

I generally stay away from extended warranties but one purchase I did take the warranty and low and behold I had an issue with my Sony TV and received a new TV since they stopped making the broken part-- all due to the warranty

I really like the Explorer service because I haven't had a bad experience with it yet as always worked out any issues that I came across great service that's always there the answer questions and give you help on your product