Customer Ratings & Reviews

While the protection is worth the expense, if you have a Total Tech account, you get an even better deal. For a brand new item over $200, I always go for the protection plan. Best Buy has always been responsive when I have encountered any unexpected problems.

Always get the Geek squad protection on bigger purchases. Only used it once but definitely worth it and gives you a piece if mind

Purchased Geek Squad protection on dishwasher - I normally only purchase for water related appliances. thankfully have not had to use it so far; However, I've generally had very positive experiences with them when I've had to use it with other kitchen/laundry appliances.

Excellent. Makes it easy to repair or replace consumer electronics and especially appliances if they breakdown within 5 years.

I purchased a mini iPad 4 and a 4K tv with the Geek Squad protection. One week later, I brought them an old laptop that needed to be cleaned up and upgraded. It was free because of the Geek Squad protection plan I purchased. The guys there were vert friendly and had my laptop ready like new the next day.

I love geek squad service. It is worth it espevially for computers and laptops. I just wish there was a way of getting around standing in line for sooooo long.

Helped with a problem with the installation which I wish I hadn't had a problem with. Arranged for GE to come to correct a problem which appeared to be a problem with the installation not the product. Customer service was good and friendly by Geek Squad person on the phone.

The Geek Squad has been a valuable resource for many years. Easy to talk to and never any issues, thanks!

Excellent service and attentions by the employees who place my tv and installed in my hkme

I don't buy any appliances from Best Buy without the 5 year protection. They provide great coverage. I've had full refunds or appliances replaced after several years when they can no longer be fixed.

Havent had to use the Geek Squad Service agreement I purchased thankfully, but thankful for peace of mind.

I get Geek Squad with all major purchases. They take your call and quickly dispatch a repair technician to fix the problem. It is convenient that they come to the house and worth it when it was purchased over a couple years! This is worth every penny!

Even if you never use it I think it is well worth the peace of mind to have it. With appliances having so many electronics that they are expensive to fix and this takes the worry away

Hope we never need to use the Geek Squad for repairs but have peace of mind having it for expensive appliances. Installation was completed in a workmanlike manner. Installers wore masks and made quick work of installing new gas range and over the range microwave.

I purchased my protection plan which includes all the purchases I’ve made at Best Buy, I enjoy the feeling I don’t have to worry about things breaking down.

This is a no brainer when purchasing anything electronic. Good value and saves you the worry.

I have ease of mind knowing that i have 3 years, if something happened to my oven, of protection.

I was hesitant to get an extended warranty because of problems that I had with the warranty company that Best Buy previously used, but after the Geek Squad showed up for installation in 2 days and did a great job I called the store and added the warranty because the Geek Squad does the warranty work.

I always buy.....not worth having something go wrong and you don't have coverage!

Great people they know what they're doing. They are always sending the right installers and uninstallers with high knowledge