Customer Ratings & Reviews

Love having the peace of mind that if any problems with purchase occur it will be taken care of

I have been very impressed with the geek squad coverage and have had to use it several times with previous purchases. I love the customer service behind this coverage as well!

I needed service for my new microwave.. and they came in a timely manner and fixed the problem correctly. The technician even check a piece on my fridge, which I did not buy from Best Buy, and ordered a piece for me. Great service for sure.

The Geek warrantee is terrific. It saved me from paying for a new oven when my oven's computer panel burnt out. They tried to fix it 3 times and when that failed, they gave me a new oven!

We always buy the service plan . Luckily the products we have purchases have only had too be serviced twice in the pass ten years. Best buy stands buy there warranty service and will try there best to correct any issue you have. Unlike buying from other retailers!

Service plans are in necessity have to get in the habit of Colleen and getting a juice out of it

Always purchase the extended warranty for my major appliances no matter what especially we live in smaller cities where manufacture warranty doesn't provide that much protection.

Our dishwasher was replaced through this warranty. No issues.

The installers connected my new wall oven to a junction box with no issues.

I really love is aappliance after installing it. It looks sleek and runs quietly and matches the rest of my Samsung appliances

The agents mounted and got it set to go before they left, great job!

Geek Squad service is a must to buy with any major appliance and boy if something breaks it pays for itself.

This is an amazing laptop, incredible for the college class.

A must have when you buy kitchen aid products. Good service

The stove works great and also I think that when I went to pick it up they drop it because it was pended

Geek squad protection has always been reliable and will continue to use on every major purchase from best buy

Worst customer service. Set up 4 different appointmets and each got cancelled day of appoitment. Only to be told they don't service our area. Keep getting run around been 6 months trying to get this resolved.

Hard to comment on something you haven’t used. It’sa shame you have to purchase additional warranties. Additional warranties are pricey so hope it’s worth the money if we have to use

Geek squad is great. We have always purchased geek squad protection for all electronics whether we use it or not. Doesn't make sense not to with the cost of everything going up.

I have been trying to cancel this order since the first delivery date, via the website, my account and I have requested a call back. HELP!!!!!! What do I have to do to get this order canceled??????