Customer Ratings & Reviews

I absolutely purchased the 5 year standard geek squad protection for the new microwave

The service plan is a great deal and it works when you have a problem with your washer dryer or dishwasher I recommend

Good verrrrrrrrrrrrrrrrrrrrrrrrrrrrrryyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy good

Bought the protection plan just in case I should have a problem. So far everything is in perfect working condition. I have peace of mind if something should go wrong.

Geek squad warranty is good to have I always buy it

Very clean ,Quality install installers were very professional. Great Job

Fast tech support, bit hatd to get in contact geek squad

Perfect I love Geek Squad they are great and have helped me so many times well worth it for sure!

I feel good knowing that if something breaks down with my oven, someone will come to our house to fix it free of charge. Some repairs can be expensive, and one repair will often pay for the whole contract.

I recently purchased a new Bosch dishwasher and added a 5 yr Geek Squad protection plan. For a mere $20 a year, I will have complete coverage if something were to go wrong. How can you beat that! Thanks, Geek Squad!

Hands down Best Buy has the best quality service and warranties. Hassle free and never fails when it comes to repairs. Highly recommended!

Having the Geek Squad protection gives me great peace of mind.

Having the Geek Squad protection gives me great peace of mind.

Terry the sales associate that help me was very helpful

When I have issues geek squad delivers. I hate buying warranties but the way products are made these days make the extended warranty worth it for many products.

Horrific service. Lots of excuses for missed or rescheduled appointments. One appliance took 4 visits to fix. Another appliance 11 visits, 7 parts, and was out of service for 2 1/2 months. They don't care. They don't prioritize you if your appliance is down for an extended period of time. Filing escalations are a joke because no one contacts you. At one point a Case Manager was assigned and he was snarky, rude, and unhelpful. He simply wanted to get the case off his desk the same day received it and told us...QUOTED..."You just have to deal with the system." I was shocked. Its clear technicians are not trained well. All were constantly on their phones doing the troubleshooting we'd already attempted. The headache and inconvenience they cause aren't worth any product price savings you may receive on the actual item. It's worth it to pay a little more for the item from a competitor and use their extended services. For example, we purchased a washer and dryer combo from another big box retailer and when a problem occurred, someone was out within 2 days to fix it. With Geek Squad, we were forced to wait up to 2 weeks in between the repair appointments PLUS 3 additional were either canceled or rescheduled. That is not OK. Save your sanity! Go elsewhere.

Have used Geek Squad several times - great results each time,

Good value for 3 years protection. Never know when you might need it. Bought it for my Whirlpool electric stove for our rental house.

Very comforting to know if the oven breaks down, the Geek Squad will repair it.

If you happen to purchase an open box item, the first thing you should do is use some of the money you saved to purchase a protection plan. Nice bonus is the cash back earned earned on the geek squad purchase.