Customer Ratings & Reviews

Very satisfied to get this geek Sqad service, the representative was on time & handled my fridge well.

So far I have not needed this, but I know I will be needing them in the near future. Happy to have gotten it

I always get geek squad protection on big ticket items to be on safe side. It has come in handy a couple of times for sure.

The agent took care and time to unpack, measured exactly how everything was going to be mounted, they did awesome job. Thank you

Have not had to use the warranty but I feel much at ease knowing I have a 5 year protection plan.

Best warranty ever das efficient great will recommend

Havent had to use it on the appliance yet but have had their service before on others. Its really simple to use when you have a problem.

No issues with geek squads assisting with me with any issues

This has offered me piece of mind. Although I am grateful my products have worked perfectly and haven't found a need to use this yet, I always recommend buying this.

All three of my appliances were covered under this instead of just two by getting coverage separately.

Person was quick and knowledgeable at what they were doing.

Excellent option for electronics as it will give you peace if mind.

Geek Squad is the best! I recommend you to have this on all your major appliances and or gadgets, computers etc...

Got to have it anymore since they don’t care about quality of products anymore.

Hopefully I will never have to use it but it is nice to have the reassurance that experts will do the repairs or replacement.

I always get protection with new appliance t purchase since I really like how GeekSquad operates.

Got to have it! Never know what will happen. Never had an issue with getting someone to come out even if it's something small.

I haven't gone wrong yet by purchasing this and have been disappointed when I didn't. Can you say it any simpler than that? On anything more than $100 it's a must have.

My cooktop was never installed correctly. When I called for service, the first appointment, the tech came and said he needed to research and reschedule. After I didn't heat anything, I called and found out that he canceled the appointment saying he didn't work on gas cooktops. The second appointment, the tech said he had the wrong tools and a part was defective on the cooktop. The 3rd appointment, the tech was a no call, no show. The 4th appointment, the tech said the installation was wrong and the part was defective. I was later called to reschedule because that company was no longer honoring the geek squad protection plan. The 5th appointment, the tech said the defective part was no longer available so they were replacing the cooktop. The 6th appointment, the tech came out and said he didn't know how to turn the gas off using the shut off valve at the gas tank. The 7th appointment was another no call, no show. The 8th appointment had me waiting all day then said he couldn't find the house. He never called to say this. I just got a call saying they had to reschedule because he couldn't find the house. Here it is, appointment #9 and it's 2 weeks away. This plan is not worth it. I want my money back and I'll never buy the geek squad protection plan...ever again. Best Buy delivery and protection plans are the biggest pain and the delivery and repair people are the worst I've ever seen. The girl that called to reschedule after the tech lied and said he came, argued with me, telling me he came because he took a picture of a road. I was home ALL day so she didn't know what she was talking about but still defended the liar. I asked for a manager and they kept me on hold for at least 30 minutes and said they'd call back...but never did. Save your money and never buy a geek squad protection plan. They don't honor it and you'll go through too much unnecessary trouble. You'd be better off just buying another one because at least you would get that one...if it isn't ordered from Best Buy.

Haven't used this service yet, but have had experience with the service Geek Squad offers.. Good service and good price