Customer Ratings & Reviews

I always buy the Geek Sqad protection as it really pays. If the item purchased can't be fixed they will replace it.

a must if you purchase something that you'll be using daily

Geek squad protection have been helpful in the past. I highly recommend this purchase for most purchases at Best Buy .

We purchased this extended warranty for the dishwasher washer and the price was right

This is a good service to have to take care of all your needs.

Love this! Great buy would buy again! Would refer for a buy for sure!

Love this! Great buy would buy again! Would refer for a buy for sure!

We have not had to use this but are glad we purchased it just in case

The agent setup and mounted my TV, dish, sound bar and USB drive... all in under 1 hour!

We've purchased Geek Squad protection plans before and used one which we were so glad we had this protection plan!

One of the main reasons I like to shop at Best Buy is Geek Squad! They are so awesome! They always do a great job!

I purchased a new dishwasher with a 5-Year Standard Geek Squad Protection plan. Two years later, our dishwasher started throwing an error code. A service technician arrived and ordered a couple of parts. Two weeks later was the earliest we could get the technician back to our home to replace the parts that came in a week. The technician replaced the first part, but it continued to throw an error code, so he replaced the second part, and it is still throwing an error code. He proceeds to order another part, and two more weeks later, he arrives, replaces the part that came in a week, and the dishwasher throws an error code. We are a month into troubleshooting, and the technician is ordering more parts to throw at it. I asked what the next step would be, and he informed me that he would replace a previously replaced part and then go from there. Now we are at the head-scratching phase, and I can't get someone to make the call to replace the defective dishwasher. Instead, they want to continue throwing parts at it delaying the inevitable at the cost of my time. The technician says he is not authorized to make the call to replace the device and can only continue changing parts. The Geek Squad representative I called confirmed this. Only a district manager can call for replacement, but we, as customers, are shielded from these managers. I am beginning to question the usefulness of this protection plan if it doesn't allow an avenue for replacing a defective device.

Very good service on time . Good customer service

The installer was nice, arrived on time, and set up all features.

It’s a warranty. Not sure what else to say about it

this is something that is needed. I never buy these things with out them

small investment to secure the larger investment I see it as a necessary investment

Was given answers to all questions at time of purchase and hoping no problems arise but feels good to be protected if any do.

The agents came and hooked up to all my devices, and showed me how to use it.

Please and again please don’t buy Samsung dishwasher it’s been only 3 months since I purchased and called the tech support 2 times already it doesn't clean at all and smells so badly inside the dishwasher I promise you I never ever put dirty dishes I rins and clean them before I put in the dishwasher and comes out wet not dried water spouts all over I use the best dishwasher cleaner