Customer Ratings & Reviews

Haven't had to use geek squad yet this time but had in the past, with mixed results. Before was told computer couldn't be saved but I went home and had it fixed in 2 hours. This time with geek squad we will see. 4 star was from previous experience.

its awesome! we've had this for a few months now. if there are any errors it easily explains how to fix the issue. any issues are always just minor normal upkeeps that we forgot to do. I recommend this product 10/10. Some people say they aren't sure how they would like not being able to start another load while one is drying; with my experience it has been much better to take the time to do it this way then to constantly forget my clothes in the washer and have to rewash them because of the odor. this I can turn on in the morning and head out if I need to. also the timing is very efficient and doesn't take long at all to wash and dry.

We bought the warranty and it feels good to have peace of mind. However there has not been the need to use it yet. It's only been 8 to 10 months so I'll keep you updated if anything thanks.

Very important to have this and Best Buy is the only place I have found that will put a warranty on an appliance that is being used at a business

People be sure to purchase extra warranty my washer went bad at 28 months has repaired went bad again they replaced it with new GE washer at similar price

It’s a good service should always buy with appliance from Best Buy!

Geek Squad is top tier. They handle any issues quickly and are very thorough. They also educate you on the product and services. Couldnt ask for better help.

So nice not to hear all the squeaking of my old dryer. This one is so very quiet I have to go make sure it’s running lol

This 3 yr geek Squad protection warranty paid off and I received a credit for all that I spent and used that credit towards my next Best Buy purchase.Best Buy nicely honored my return quickly and smoothly.

The agents came and repaired the washing machine when it broke, they were very helpful

It's perfect, they work super fast and I always recommend it because they make the problem very fast for me

Peace of mind. it’s that simple. When you purchase something From Best Buy You already expect quality. But there’s nothing wrong and it’s a very smart investment to get a guarantee, especially for five years and especially for a washer or dryer. To know that if in the unlikely event anything should go wrong I don’t have to deal with the manufacture. I don’t have to deal with making 10,000 phone calls. I could just simply call a Best Buy. It’s broken they come by they take the old one away and give me a new one you can put a price on that you just cant I can’t imagine anybody not getting the warranty

Excellent outstanding people hooking up not only my washer and dryer but our pedestals as well. They went over details regarding the usage and how to program etc. We were very satisfied with this team as well as the product

Haven't had to use it yet for our TV but worth it for peace of mind.

Love love the geek squad protection plan have used it numerous times on different things and have had no issues had a tv break and they gave me a gift card for the worth of the tv and same thing with a dryer I get the protection plan everytime I buy anything here

The installers came early and were friendly. They did the job quickly with no issues. Hauled away my old washer and dryer and were gone. Use Geek Squad if you need it done fast and right.

Sometimes these extended warranties don't pan out, this is twice with 2 different appliances that it paid for itself!! Had an LG washer, great machine but for some reason the wifi would not always activate. Had Geek squad come to look at it and they replaced some parts, but issue remained. Geek squad then send out another company to look at it and he ordered another part. I then get a notification a couple weeks later that Best Buy is replacing my washer with a new one because they can't get the part! Win for me - use the washer for two years and only cost me the price of a 5 yr warranty!!!!

Great customer service. I recommend with any large purchase from Best Buy.

Great warranty. I haven't had any problems for Best buy. Definitely takes care of you

Best buy was able to quickly replace the unit i needed with no questions. the guys came out to replace it in a timely manner !