Customer Ratings & Reviews

Honestly, you know that washer is going to need attention within 5 yrs right?And one service visit could cost more than this Protection Plan. Yup, a no brainer as far as I’m concerned.

Geek squad coverage is the best!!! Excellent customer service!!!

I forgot to add protection to my appliances when I purchased online. I went inside of the store and purchased protection for my appliances.

I think that it is a wonderful idea to purchase the service as it will help me if anything happens with my device

samsung outstanding quality & customer support is great! questions answered when needed, tips , but always a great machine

The protection plan was a great investment. To make a claim was very simple and efficient.

I have always been a fan of geek squad. They never disappoint

Have had Geek Squad for many of our items. Only needed them once in 10 years and they did a fantastic job

great option to protect your high value appliances

Always purchase extended warranty such as the one Best Buy offer. It is a no brainer to get it with your purchase

Great to have for new products if something goes wrong

Best Buy Team was amazing. On-time, friendly, installed the washer quickly and ensured everything was cleaned up prior to leaving.

Washed our nicely and easy to use..................!

Very quiet, very efficient waher. Excellent value for the price!!

Not exactly sure how to review this as I haven't used it yet, but I want the 25 Best Buy points

I would recommend geek squad for anyone. It’s important to get it on big items like a dryer

It could not be any happier with Geek Squad they are always responsive and they always give me the value for the money I spend

I haven't had an issue with this team. On time or set appointments. Customer service on point.

The agents lack communication within themselves and employees. Agents lack phone skills , spoke with 3 agents all whom left me on hold for over an hour!!! Very unprofessional , miscommunication with driver , employees , customer. Agents are not fast paced they move on their own time they do not care about the customers problems , some agents give out internal #'s to customers in order to get off the phone, I spent all day trying to fix my washer installation issues I WAS GIVEN A FAULTY WASHER!!!, LEAK was from cold hose and the bottom of the washer. agent stated that just because they mess up on one customer that they're not going to cancel the people who are next simply just for one person which is wrong to say because it is NEVER the customers fault for an employee NOT doing their job correctly!! The installation guy should of stated there and waited to see if there were going to he any issues but instead he seemed very rushed. My washer was leaking immediately after the installation guy left , he took all day to get back to me when this could of been a simple repair or simple look at what is causing the issue! Why did that have to take so long to fix HIS mistake! This is very rude to tell a cust. Basically saying my issue is not a priority to them even after purchasing warranty! Very poor communication with everyone and didnt enjoy feeling that I was not important enough for them to come fix this immediately. Best buy CS can say all they want about how they do business but you asked for my review and here is my honest one. I suggest everyone needs to be better at communication, Best buy should be able to contact drivers , if an issue occurs after installation cust. Should be compensated for the inconvenience and feel like they matter, ALL LIVES MATTER!!!!

The Geek warranty is good to have to help pay for repairs and parts in case anything goes wrong with the product. I highly recommend.