Customer Ratings & Reviews

The agents lack communication within themselves and employees. Agents lack phone skills , spoke with 3 agents all whom left me on hold for over an hour!!! Very unprofessional , miscommunication with driver , employees , customer. Agents are not fast paced they move on their own time they do not care about the customers problems , some agents give out internal #'s to customers in order to get off the phone, I spent all day trying to fix my washer installation issues I WAS GIVEN A FAULTY WASHER!!!, LEAK was from cold hose and the bottom of the washer. agent stated that just because they mess up on one customer that they're not going to cancel the people who are next simply just for one person which is wrong to say because it is NEVER the customers fault for an employee NOT doing their job correctly!! The installation guy should of stated there and waited to see if there were going to he any issues but instead he seemed very rushed. My washer was leaking immediately after the installation guy left , he took all day to get back to me when this could of been a simple repair or simple look at what is causing the issue! Why did that have to take so long to fix HIS mistake! This is very rude to tell a cust. Basically saying my issue is not a priority to them even after purchasing warranty! Very poor communication with everyone and didnt enjoy feeling that I was not important enough for them to come fix this immediately. Best buy CS can say all they want about how they do business but you asked for my review and here is my honest one. I suggest everyone needs to be better at communication, Best buy should be able to contact drivers , if an issue occurs after installation cust. Should be compensated for the inconvenience and feel like they matter, ALL LIVES MATTER!!!!

Always Always buy the warranty so it can be fixed or replaced

Yea they took my old one didn't need it anymore because it was leaking

Haven't had to use it yet but good piece of mind for outlet items.

Haven't had to use it yet but good piece of mind for outlet items.

Bought the warranty for my washer/dryer. Haven't had to use it yet but from the research I did it was highly recommended.

Superb!! Beautiful, quiet, great value. Purchased on sale and received an awesome deal. I love walking into my laundry room!

The Geek warranty is good to have to help pay for repairs and parts in case anything goes wrong with the product. I highly recommend.

Delivered on time, fast hookup by the delivery guys and the price was great.

Besy Buy is a great company IMO. The service techs know their stuff IMO. I would recommend the piece of mind on high dollar items

If you can't fix it, then get a warranty for it; that's just my rule of thumb

After spending thousands of dollars for appliances I wanted assurances that my washer & dryer would be repaired cheaply, professionally, & timely should repairs be needed in the future.

Feel safer with the extended warranty. Takes the worry out of who to call!

Excellent i love the small top washer.easy to use .would highly recommended

The installers were efficient and timely. Answered all questions well and was able to operate the pair with no problems. Thanks.

Make sure to protect your appliances. Its better to be safe than sorry. Get the Geek Squad extended warranty.

the agents did a very good job installing my dryer,they did not damage anything.they were very quick.

with all the electronic elements existing in today's appliances,,, it seems that you need to insure yourself and products w this service

since I haven't had to use the geek squad I can't give a review I have only had the dryer since November but I really like my new dryer.

Great piece of mind for the money and great service to back it up. Geek squad folks are always professional and friendly.