Customer Ratings & Reviews

Glad i found this great deal. Very happy with purchase

I am lucky enough not to use it for now, but I hope that when I need it, I am there to make use of it.

My wife and I are aware with these type of large appliances and value our investment into them. The protection plan covers a good warranty service.

I used the free geek squad delivery because it was free!! I have a truck and I'm perfectly capable of loading unloading and setting up a washer and dryer but I was in the middle of moving so I figured one less thing I would have to move. appointment was set and they said they would call 30 minutes before arrival. the new house is only 10 minutes away so thats more than enough time. so morning of delivery they did call and say they were 30 minutes away. 18 minutes later I got a call from their dispatcher saying they were at the door and because I wasn't there they had a 30 minute courtesy wait time. from the time the first call came in to the time I arrived it was 28 minutes. (because I left when I got the first call, got half way to the new house and realized I left the keys at the old house so I had to turn around and go get them) within that 28 minutes my delivery guys left. I called at least a dozen times to reschedule and being that it was friday I was finally told that I would have to wait until monday to reschedule and then they weren't able to actually deliver them until wednesday. I know it's my fault for leaving the keys and running late but, between their "30 minutes before we arrive" and "30 minute grace period" thats an hour and I still made it in less then 30.. once they actually delevired them on wednesday it was quick prompt service and they turned them on to test them. even washed the owners manual for me and when he realized it took all the paperwork out and threw it on the ground in my driveway..

Great to have this warranty on my washer and dryer since this is such an expensive appliance.

Wow this washer is just so wow so amazing wow is wow

The agents removed my old washer and dryer and hooked up my new set with no issues. Very kind and knowledgeable.

Geek squad is always on top of it, from repairs to home delivery. Glad I purchased the protection plan!

We purchase a warranty on everything we purchase. It is a practice we have had for the 50 years we have been married. In many cases we have been glad that we did.

After having purchased an LG washer/dryer combo unit in November 2023 and taking delivery in January 2024, I called a few days ago when the unit was having a leak from the front door. I was told that I needed to contact LG because the unit was still under warranty with them. So I say what good is purchasing an extended warranty if Best Buy isn’t going to do anything when I call them other than say go to the manufacturer. I have been a Best Buy customer, purchasing all major appliances, entertainment equipment and computer, iPads, iPhones from them for the past 20+ years. I have almost always purchased protection plans on larger purchases. I have called for repair on appliances that were under warranty in the past and the Geek Squad was sent out to make repairs. That was what I expected now and did not receive. I am more than unhappy. I guess it’s the way the whole world is going, but it’s the final nail in the coffin of my purchasing Geek Sqaud Protection. Worthless! As was calling LG who wanted to merely diagnose my problem over a computer chat and have me do all of the work. That’s not a warranty!

They have always been so great to work with. The only downside to them is it’s hard to get a person on the phone.

I will always get the geek squad protection plan i have had zero problems with them. And customer support is great!

Me and my husband feel protected knowing that if anything happens to our items we have warranty to turn to.

Warranties are always a good addition. Never know what will happen to a product, so a piece of mind it great.

after some serious thought, i decided to purchase an extended warranty for my new washer, and im so glad i did, because best buy has a great price for peace of mind

Well priced and hopefully will not have to use but if so the Geek squad guys are good at what they do.

Very happy with the geek squad Service the Price was excellent and the coverage is great

Love the coverage that is offered with my new washer. Just call and no problem getting fixed

I'm very happy to have purchased this service plan which gives me added peace of mind that if anything were to go haywire, help is just a call away!!!

Have not had to use this warrant. Having it gives me security in knowing my machine will be repaired