Customer Ratings & Reviews

Great customer service! Geek squad is the best! Highly recommend it

I mean I purchased this just incase anything goes wrong

before i left best buy store, the sales person made some statements that made me not second guess the purchase (over 1200.00) and gives you warranty for both items. i was so happy and egstactic. i also hope no issues would ever happen to my washer and dryer... not even a year into owning these two items they start not working properly. i called geek sqad, best buy and all the extensions i get for 3 months no one could find my insurance, and shortly after when its stumbled upon by the best buy staff, i get told i am going to have to wait. keep in mind 3 months had lapse but the condition of the washer and dryer got worse they statered leaking and once again i notified best buy and pretty much got told to wait. my issue at that point was first of my insurance/ policy wasnt found by them for 3 months. secondly both items got worse why would i want to get store credit and purchase items with the company that not only has neglected me, my property, and the items that i had insurance. but forced me to get another set of washers and dryers. instead like i suggested of just cutting my ties with best buy and purchasing these items

GREAT. .

My Geek Squad experience was pleasurable. We had no issues. I am pleased.

I am glad that they offer protection plans because it gives you peace of mind.

Recommend buying this with every single Best Buy purchase

We haven't had to use it but is nice to know we are protected if the need arises.

I have my desk top and lap top checked out yearly by the Geek Squad. Love the service.

Always need this! For when life happens, you never know

Highly recommend for appliances. And worth it for the 5 yr over the 3 yr.

This protection plan is well worth the money to repair or replace 1,000 and over items if the chance were to happen that the item breaks.

I love that my product is protected as one never knows when something can go wrong and then there are no financial worries

Love geek squad. Always there when you need help. Have called many times and they have been able to fix my problems

Great 5 year warranty in case the item were to break.

Working with geek squad was easy and the customer service is excellent

5 years is probably around the time it will have an issue so perfect timing ;)

Haven’t needed to use it yet, but happy I have it just in case

Great quality and very professional this store one of the best

Have not had to take advantage of this, hope not to have to.