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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5637 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 199 Showing 3,961-3,980 of 5,637 reviews
  • Rated 5 out of 5 stars

    Owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have never had to have them do anything but answer a question. They were very friendly and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looking out for the customers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was offered to plan to protect my machines at a very reasonable price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TKR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had some questions about my computer and they helped me thru it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have not used the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope I never need to use the service for my washer and dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plan came to about $20 a year . Good value for the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5-year geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agreement is great and I feel at least with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Investing in a product that is expected to last a long time deserves security

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Geek Squad protection because it is a must have for any product you buy from Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5years protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has the best geek squad protection programs available. Sears used to be ok but BEST BUY is the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The extended warranty with the geek squad was a very good decision!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let’s seeeee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a Warranty, hopefully it is a good one!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth buying the "premier" service plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My LG dryer purchased at Best Buy is barely 9 months old and has been replaced once (after only 1 month in service) and broke again 10 days ago. I called Geek Squad to schedule repair appointment the morning after breaking and was given the first appointment...8 DAYS LATER. I took the morning off from work so I can wait for my 4 hour window of service. Wouldn't it be nice if GS could give the customer a courtesy call 30 minutes in advance??!! I regret purchasing LG but that's a separate review. Geek Squad please come up with a more reasonable repair schedule. I have spent $75 at the laundry to have my clothes washed/dried as well as hung numerous loads outside. Ironically, I purchased a very expensive dryer to perform that chore for my family! Not happy with LG or Geek Squad:(

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      I'm sorry to hear that you've been having issues with your dryer. I can understand that it would be difficult to find a work-around while it's out of commission. I apologize for any inconvenience this has caused you. You're always welcome to call us at 1-800-433-5778 to discuss your concerns and have your feedback formally documented.

  • Rated 5 out of 5 stars

    Smart purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the cost of repairs getting so high, And the price of service plans going down, seems like an excellent value

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Took a while, but it worked out.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer was under warranty, but it took over a month and multiple orders to get various parts. Geek Squad eventually replaced with a new washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mandatory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have when doing a major inversion in appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like a good deal for a 5-year warranty. Recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    CREAT CHICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PRODUT A MUST HAVE. VERY ENJOYABLE. CANT GO WRONG WITH THIS CHOICE!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT CHOICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PRODUT A MUST HAVE. VERY ENJOYABLE. CANT GO WRONG WITH THIS CHOICE!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5-Year Standard Geek Squad Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5-Year Standard Geek Squad Protection Excellent to protect my investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hope I don't need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the cost of an appliance repairman darkening your doorstep once, you get 5 years on site top to bottom. Easy choice.

    I would recommend this to a friend