Customer Ratings & Reviews

Very professional, honest and courteous. They even gave me some tips on running my HE machine.

5year protection plans are the best program going for major appliances. I never worry about breakage.

The 5 year Geek Squad protection has benefited us before, so we always make sure we are covered

I love it. Perfect size and does a great job. I would recommend.

well worth it just in case something happens. for the pruce

I am very happy with my washer it’s the best one ever yet ! I recommend it to everyone

Product: Samsung Refrigerator Model Number: RF23J9011SR Issue: Ice Maker does not work. Best Buy outsourced the repair service to a third party service provider "Bear Services". The service technician came in initially diagnosed that it's a "Valve" issue and replaced it after about 15 days and mentioned that he had to replace the entire "Ice Maker" as replacing "Valve" did not resolve the issue. After that they never showed up although I sent them a video showing the problem. I finally called up 3 or 4 times Best Buy and they initiated a replacement request which was denied by the insurance provider stating that per "Bear Services" the problem was resolved. Best Buy confirmed that "Bear Services" never closed the "Service request" . However they believe the insurance provider who rejected the replacement request stating that the service was completed. Although I mentioned that I have the proof's of a video message that I sent to Bear Services as well as willing to do a live video of the issue, Best Buy does not take any immediate action to address my problem. It's been more than 2 months and it's unfortunate the Best Buy is not taking any immediate action but rather would like to initiate a service request again!!!!

Anyone buying a decent sized purchase should really look into this. Seems like it’s well worth it!!

The 5 year plan was a great idea it gives you peace of mind and gives protection in case of problems

Good delivery and great installation. Recommend it strongly

I always find comfort in knowing my devices are protected.

I haven't used yet and I hope I don't need to use it but the price was affordable for 3 years extra warranty.

Great capacity and very silent I’m so happy with this purchase

This is also for piece of mind. Having to be able to fall back in the event it is needed makes me feel better.

Very nice addition to any purchase! Paying for 3 years of protection REALLY saves you money when compared to calling out a repairman!

I always get the Geek Squad protection for large appliances. It's priceless if there's a problem. Service depends on the tech you get. I only gave it a three because it is inefficient because it always requirespond two or more trips. That was maddening when my fridge failed!!!

Scammers. Took money from me without doing their job.

Great product, works as exoected. Worth every cent!

Works great and have had no issues at all, Had excellent service while picking it out

Excellent value!! shopping for appliances i always take the additional warranties price/coverage into maccount........