Customer Ratings & Reviews

Return it because bad worker that didn’t want to install washer and got refund on washer and protection plan

Slow work , they come later to fix the machine Deuer

The geek squad took forever to install. My husband had to correct them several times. They were not even friendly to converse and show you how to use it.

Hope its worth the money. Haven't had to use it on an appliance yet. But its good knowing I just have to call someone without being out of pocket.

Do not waste your money on this worthless paper warranty. My $1200 LG washer broke after 21 days of proper use. The Geek Squad technician told me that the manufacturer would handle the warranty within the first year. The manufacturer has a 48 hour window to enter your name into a field technician system and then another 48 hours to call you. That’s 4 days with a broken washer before you can even secure a service appointment. Bust Buy and LG are complete jokes. Save yourself the time and aggravation - buy elsewhere and not an LG product.

Haven't used it yet, just want the points :))) I'll update my review accordingly if I ever end up needing it.

If I could give this company a no star I would ghs as in Goodman home solutions! geek squad needs to cancel there contract! First they canceled my appointment 3 times to come look at it so I lost a total of 3 days work. Getting to talk to a supervisor is absolutely impossible then wanted to order a part without even looking at it. Comes and lifts lid and leaves takes another week for part to come and then I have to schedule another app so another day off work

Actually I do not know how to use it I did not even know I got it Good to know What can I do with it ? I had to pay my new tv installation recently and I had to pay my cooktop repair 2 months ago So does it worth it ?

After the drum cracked on our old washer we decided to upgrade and get a new washer and dryer set. We purchased a Samsung set with a Geek Squad protection plan on 11/20/2020. Last week my dryer stopped working. When we called the Geek Squad for service, we were told the plan was only for the washer. Luckily we are still covered under the manufacture's warranty but the closest repair place is in Oregon, over 200 miles away. Our dryer will not be fixed for another week! In hindsight I realize I should have read the fine print but feel this could have addressed more clearly.

Just through it in, never checked to make sure the water was running or gas was connected. Little box on washer don't stay together unless there is a piece of tape holding it, well that explains why it was never taken off. Yes, still waiting for them to replace it, but because I am in the Medical Field they won't deliver it, during my hours and don't deliver on a Sunday and that's the only day I'm off. Other than that, I guess I'm suppose to tell patients family members and patients " I'm sorry I can't take care of you because I have to wait on Best Buy!" Yeah... No! I don't think so... suppose it was your family member! You wouldn't like it and would do every thing in your power to get me fired!

They can’t even manage to deliver goods, pick up defective merchandise they knowingly sold a customer. Making it a fire and safety hazard for months as the customer had to store Best Buy’s defective item. They made me waste hours at a time to schedule at least 7 pick up appointments to cancel day of, never show up, call and say they were on the way yet they never showed. The customer service reps hang up on you.

Haven't used yet, so giving an average rating. Bestbuy support was awful though, hope this department stays on par

Had to purchase the protection plan for 3rd time in one year because the washers keep breaking down and have to be replaced! Was told the protection plan would be refunded this time so I added it again now they say they can’t refund it! Nothing but liars and thieves at WorstBuy! The call was recorded so they can verify I was told it would be refunded but they still won’t because they said it was misinformation!

As with an protection plan over priced. If you just set that money aside and add a little each month or year, you can just buy brand new again.

Do not waste Your money. I was informed noise is not covered. We know noises come from a malfunction or natural sources. This is a washing machine. Brakes makes noise you check to see the cause. They did not bother to come and see the cause of the noise…

BB cancelled my protection plan when my appliance was unable to be installed. Please note that the item was indeed delivered and at my home. They also cancelled my installation instead of rescheduling. All of which is absurd. Now my I've had to repurchase and the protection plan is not showing on my account.

Did not like the washer. Clothes never smelled clean

I am currently having trouble with my dryer and every time I call the number to set up an appointment the automatic services hangs up on me. This review is from 3-Year Standard Geek Squad Protection

Payed for a new washing machine & It arrived broken after installing it wouldn’t work so they replaced it a week later with an LG washer but canceld my warranty with out my knowledge. Claimed they didn’t know I still wanted the warranty, of course I wanted the warranty I just wanted a brand new washing machine that actually worked now a year later the washing machine had stopped working and there nothing I can do about it. Agent admitted it was a mistake on Best Buy but there’s nothing they can do about it.

The geek squad is great but sometimes best buy as a company does not stand by their warranties