Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 5666 reviews
(5,666 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
No Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did not respond. They are useless! Spent $1800 plus for useless appliances and useless service contract. Don’t pay for the 3 year coverage. It’s a joke. I’ve only used the appliances twice and had problems with both.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
5 year plan a scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service. Team member says my plan is "maxed out" but they still haven't fixed the problem. Do not buy this plan......
No, I would not recommend this to a friendRated 2 out of 5 stars
Need better communications!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One again this LG washer and Dryer took from September 2019 to December 2019 ... Communications were NOT GOOD!!!!
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Don’t buy the extended warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fastest they can make it out to fix a product that is two months old is in nine days and this is two weeks after the first call
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Read fine print
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this not understanding what I needed. I can’t even use the Best Buy geek squad while my washer is under manufacture warranty!
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is trash. Geek squad even worst. Highly not recommended.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Completely pointless and a waste of money. They insist nothing is wrong and then left with a bunch of stuff unscrewed.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a lg washer few months ago day one having smell issues best buy send technicians few times couldn’t do anything now iam out of return period and they can’t exchange so no more best buy for me they lost a very loyal customer
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They want to charge $100 just to come out then charge $500 to fix it what's the purpose of being a total tech member
No, I would not recommend this to a friendRated 1 out of 5 stars
Flood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for maybe 3 days the it was pouring water out into floor like it wasn't going into tub it was opened box I think it had alot more wrong with it than we were told
I would recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, everything that can go wrong with an item will be considered "not covered" don't waste your money.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
invisible policy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Provided no coverage policy or documentation on how to use this service. No phone numbers??
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What is the point of having a service plan if you can’t get the service they advertise when you purchase the product. Horrible automated phone system. You can never reach anyone, it’s like going in an endless loop of frustration!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
NOt Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am currently having trouble with my dryer and every time I call the number to set up an appointment the automatic services hangs up on me.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .This certainly does sound like a frustrating experience, and far from the level of service we expect to provide our customers. We apologize for this inconvenience and burden. We are experiencing higher than normal call volume due to COVID-19 and we appreciate your understanding. Regardless, we'd love to see how we can help and what options are available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted this for my first year of service got billed for a second year for right now I’m not happy
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the dryer to Best Buy, and even though I purchased the 5 year Geek Squad warranty, the did not offer to help with the install.
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not needed to use them for this particular project
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No Proof of Paid Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased wasn’t given receipts or papers for insurance. No proof of Purchase!
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disappointed in installation team
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our Geek Squad installation team never showed up. :( We ended up carrying the washer and dryer up our stairs by ourselves and installing everything by watching YouTube.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Needs lots of repairs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Convenient when it is working. Laundry smells a lot. Constantly servicing.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friend