Customer Ratings & Reviews

Wonderful technicians, knowledgeable in servicing the appliance that was under warranty. Every time I called customer service by phone the agents on the other line were super helpful and quick in helping me to take care of the issue or answer any questions I had.

Great, fast and tech fixed issue. Tech was fast to fix our problem

Hope to never need it ... but it is good to know that If I do, I will get 100% purchase price back if something cant be fixed, etc! This means it is NOT pro-rated like a car battery that depreciates over time. 1st year they work in conjunction with manufacturer's warranty, and then 4 yrs after. Like I said, fingers crossed I will never need it as long as the products live up to the manufacture reputations!

I always buy the extended warranty because Best Buy honors it! Better safe than sorry.

With the sophisticated computer components in today's tvs and appliances, I feel better knowing I can rely on Best Buy's Geek Squad should something go wrong or if I cannot figure how to use something. They never laugh at my questions, no matter how ridiculous they may seem

I haven’t had to use my protection yet! I hope not to. Thank you

Washer works great! Replaced a washer that blew apart. No problems with this one so far.

I like the geek squad plan. They're very helpful if you need them.

Geek Squad is great value for your money! Don't hesitate and get the protection.

We had great service from our technician. We only had to wait a day for service. Once he ruled everything out and the washer was still making the noise we received a new washer comparable to what we had before with a small fee of about 50 dollars good protection!

I had a service call from agent Shawn who was able to quickly resolve my problem after no help from the 800#. Highly recommended! He works out of the Cranberry store.

So I highly recommend everyone purchase the warranty on your items you wouldn’t regret it!!!

The warranty has come in handed it's always good to have that little bit of protection

Bought a washing machine that was seemed internally unbalanced and hitting the back wall and water lines excessively, as well as moving across the floor on a spin cycle even with one dampened towel. Geek squad came and re leveled my machine and was able to observe the machine's unusual behaviors. I was able to get a different machine as i was within the return period. Thank you.

I ALWAYS get extended warranties on my expensive items, and the Geek Squad protection has always been great. For two expensive items in the past that had issues, simply going into the store and getting a replacement was a breeze. Given that so many items are no long built to last, it seems inevitable that something will go wrong with an item just past its warranty window. It's a little extra cost, but it beats having a brick.

The geeks are there for when my washer and/or dry are in need of help.

I Like My 5 Year Protection Plan. I Think It’s A Great Idea To Have It. I’m Glad I Have It.

Worth the money, offered a great price to protect my investment.

The agents did right by me. They corrected the mistakes make. Stood by me while we worked to make sure everything was in woking order and made sure I had the number to call if anything further was needed.

Whenever I don't buy protection, everything breaks. When I do, everything works perfectly. So I bought protection, and sure enough, everything is working like a charm! My advice. If something costs more than you can afford, or stings really bad to buy it again when it goes south, then buy protection. Otherwise, save your money. Percentages say you will be fine without it.