Customer Ratings & Reviews

Fantastic service by the geek squad, they never stop amazing me. Extremely knowledgeable in the field that they work in. The set up of the new appliances went very smooth and fast. I know who I’m getting for my next TV set up.

Great magic units Working a 100% official. Great savings on energy

Only reason for 4 stars is i have not used them. Nothing broke down yet.

When I purchased my appliances I was told that I had two weeks after the delivery date to purchase the protection plan. I went into the store to make the purchase and I was told by the CSR that it wasn't possible because two had past from the date of purchase. She then asked the Department Manager what could be done, he told her to give me an 800 number and they could help me. Once she ran the info again, she was able to complete the transaction. Then stated to me, "I knew you were telling the truth. But my computer isn't acting right!" On another note, I love my new washer and dryer! The young lady that assisted me with the initial purchase was great, but the second lady that I purchased the protection plan from was definitely not my favorite.

The agents worked hard to do everything that I asked them to do and they worked with my schedule. They were kind a courteous to me and my family. It was a great help to have them here when everything was being set up, and it is a great to know that they will be with me for the next four years.

You pay for what you get.....I had no issues purchasing a 5 year Standard Geek Squad Protection Plan. Things happen and I have the assurance that the Geek Squad will be available for any future issues I possibly have in the future.

Since I have not needed to use this yet l cannot truly evaluate it. I have not yet had a problem

This plan offers great piece of mind. I get a lot of power surges in my area and have had a washer fail previously due to power surge. Knowing I have this plus additional coverage gives me piece of mind.

Love the protection plan and the timeframe for it as well

Had to add this purchase and hope that I don’t have any issues.

Excellent product, definitely recommend to friends and family, and good customer service

This was the first product I bought for my brand new home, It was a necessity of course and a good one. These products have and still is taking care of my clothes like a good machine should, I am very pleased with this purchase.

Scratch and dent! Literally that’s all this washer had wrong with it. We are extresxxx

Great price for an extended warranty, gives you peace of mind especially the companies make new products.

Very good customer service with Best Buy being long time buying from them. I never have an issue with finance offer to.

Haven’t had to use this yet which I figure is the best case scenario but I’m sure if I do I will review it… so far I’m very impressed with Best Buy’s delivery & installation crew!!

Easy to sign up for .. haven't used it as of yet .. so not sure how well they respond

Considering the expensive price of the washing machine, the 5 year Geek Squad warranty is WELL worth the asking price. There is no really good reason not to pick this up. Of the washer and dryer, the washer is more expensive to repair and more likely to have a failure. 100% worth the price on this one.

I got tired of my washing machine breaking down once a year, so I bought this, with my new one. Only had to use it once they got right on sending out the repair service and fixed it no charge.

Hard to evaluate since I have not had to ask for service Ask me again after I’ve needed service