Customer Ratings & Reviews

Hard to evaluate since I have not had to ask for service Ask me again after I’ve needed service

Never had a problem with any warranty or Geek Squad Protection plans. Thanks.

Great service when machine kicked the bucket after only 2 to 3 years. Great value for the coverage provided. I will only buy major appliances from Best Buy with this coverage.

I used this for a washer and dryer purchase. The washer showed up with minor scratches and Best Buy relaxed it within a week at zero cost. Totally worth it. Great service to have. Great piece of mind!

excellent service and professional team , good service

It always is best to buy a warranty and with the warranty they normally will give you free installation! its well worth buying! They always do a awesome job and showes you how to use the new product!

Good machine easy to install very very good to wash

If I could rate this 0 star I would. If you want to save yourself the hassle don't bother purchasing their protection plan. I have purchased all my appliances from them because they had the best deals. BUT when it comes to getting geek squad to do their job it is the worse experience ever! I started to have issues with my washer a week ago, I have the 5-year protection plan with geek squad so I called to set up an appointment that same day this so call " servicer" called to ask what was wrong with my washer I told him what was wrong and he said they will go ahead and order the part and be here Saturday (8-12). Saturday gets here and its 3 pm no one called no showed up. I called the "servicer" who rudely says the part has not arrived yet and can't do anything about it until the part is delivered I start to ask why didn't anyone say anything or even call to let me know they weren't going to show up, he interrupted me and says he didn't know how long it will take Ill have to call them and find out he can't do anything about it. I called the geek squad and they said the part can take up to 30 days to arrive!! They FAILED to say that when purchasing the protection plan. It is worthless! I end up buying another washer because I can not wait on them to fix it. It can take up to a month! Seriously! I have a washer in my home for a reason and I purchased their protection plan for a reason as well. I did not expect them to turn around and say it may take up to 30 days, and that only for the part to be delivered, then I'll have to wait to make another appointment with them to come to fix it. All this is ridiculous and very inconvenient definitely not worth the money at all! I hope corporate sees the worthless products and services they have and do something about it. They lost a customer with me and I will make sure I share my experience with EVERYONE I know!!

It's worth it! Mad even on expensive equipment! If you already spent money on something, protect it! Do not be stupid!

Good protection for about 3 years is really not that bad

I took out the 5 year ext warranty because of their customer service. Never had a prob.

Those guys don't joke around when is talking about work, really professional and great communication... this 100% recommend

Definitely satisfied with purchasing warranty, never know when you may need it

Don't buy expensive appliances from Best Buy without this!

I appreciate the help definitely nice to have if you’re having any trouble or issues thanks

Great to have for peace of mind. Hope to never use, but have never had a problem with the squad's service!

I love the way they do their installation so fast and perfect, they don't wash time.

if you want peace of mind on your appliances and know they will be reparied if needed please get the 3 year geek extended warrantity they will replace the item if they can not repair it well worth the extra money

One of the best insurance policies out there for your tech, worth the extra money for sure when untimely break downs happen. Wouldn’t buy a high end appliance or TV without it.

Although, I am a Best Buy member, I choose the five year warranty because of peace of mind, and no charge to show up!