Customer Ratings & Reviews

The delivery team installed my Profile combo with great care! Was thankful with how quickly they got things done as well!

My geek squad service as the easiest and smoothest process ever. Came in and out and left everything perfect

Installers were fast and professional! Treated the washing machine like it was theirs ! Excellent customer service! The BEST BUY ever!

Repair back up. No expenses for repairs Afordable low price Guarranty.

Even on a busy day it was easy and quick to walk in choose a washer buy it then leave. It actually took me less time to do that than it took my husband to finish a product replacement with a pre set appointment with Geek Squad.

Simple protection plan that after research I have discovered is more comprehensive than and has much better customer service than the manufacturer’s warranty.

Great to know no matter what happens to my device that i can get it fixed and replaced as it is being fixed.

The delivery men weee superb! They were extremely careful, answered all of my questions, without hesitation was courteous. The sales person was amazing. He listened to my needs, found exactly what I needed and at a great price.

I love my dryer it works great super good quality fits perfect next to my washer

The guys that came out to delivery they were wonderful they set up everything real quickly and were very very nice

I am a new homeowner and single so this washer/dryer combo is great for me. The items look nice and they are very easy to use. I have only had these items in my home for a few weeks but so far they have worked great. My clothes are clean and fresh which is really what you buy a washer/dryer for right? so no complaints on that front.

Geek squad makes it simple to understand and get the service post purchase (after reviewing and comparing manufacturer extended warranty).

Washing my clothes within 10 minutes quick wash 20 minutes regular they leveled it out for me and everything show me how to use it correctly

I love having the ease of mine that if something happens to my product, geek squad will cover it

Purchased this coverage on our new Washer and Dryer set. It was very useful, when the dryer broke, they replaced it.

Its important to pay for the Geek Squad. When you call, they sent you a technician very quickly. ANd problem its solved. Paying to a technician would be pricey

fantastic deal for five years no worries great job on delivery and set up

This reflects my experience with Lowes warranty service and how Best Buy promises to be better. Just over a year ago I purchased a Samsung from Lowes. After about a year and 2 months it stopped working. I did have the extended warranty so I called to make a claim. Lowes contracts with a third party to do repairs. They made a big deal about having the serial number and model number (which they should have already had from the purchase) so they could have the right parts. They arrived without the right parts and tried to order. Did not follow up well. I had to keep calling back and then find out they didnt think it was worth fixing. 4+ weeks later I am finally getting a check for the purchase price of the item. This is where Best Buy comes in. I asked about all of these things and they made it seem very easy and seamless. Geek Squad in most cases comes out for the repair. If they cant fix it, you get a new one. Their warranty also comes with power surge coverage which is not covered from Lowes. I havent had to make a claim but this is already better than Lowes.

We value the Geek Squad services very much. It provides us with peace of mind.

Always get these protections on all my electronics from best buy. I will continue as well they have the best coverage then any b company