Customer Ratings & Reviews

Highly recommended for any washer and dryer these days. "They don't make em like they used to" is a saying that applies to washers and dryers more than maybe any other expensive appliance. I think there's maybe one or two brands that still make washers and dryers in America, and they're not super well known, and even they don't make their new ones like they used to. But literally everything else is Chinese or South Korean and designed to be unrepairable and fail within 5 years. Geek Squad warranties are legit, and 5-years' peace of mind is worth every penny.

I love geek squad they have been nothing but amazing to me. They always come and they are super nice if I ever have any issues it’s well worth it. I totally recommend getting this for any appliance that you buy through Best Buy.

Peace of mind is worth it when you spend alot on an appliance

These appliances are simply amazing! However you should be aware that unspent cycle the washer is a bit loud. Make sure that you purchase a warranty plan with them because they are truly high-tech and I could see how that could be an issue in the future. I'm sure repairs would be very costly

Great deal on washer and dryer. They are working great so far. Super Happy with look and performance

Fortunately I have not had to take advantage of the warranty or extended warranty and I hope I don't have to. But having the extended warranty at a reasonable price gives me great piece of mind. If the service is as professional as the installers were, I trust that any repairs I need to have done will be a great experience.

Great to know you can have a plan that will service if anything goes wrong or needing repairs. Great investment.

Great service to have. I am glad they have this service.

I am highly pleased with my overall service and purchase

Good insurance I have found advantageous. Quick laptop tech support, repair scheduling for appliances troublesome.

Perfect it gets my clothes clean and spins out all of the water

My agent Kendall was amazing she not only explained everything very well, she walked me and assisted me every step of the way. Her patience with me was impeccable. It was so nice to be taken care of by someone who knew what she was doing. THANK YOU KENDALL!!

This is why I go to Best Buy because of the service I get from the geek squad from Install to any service calls. They do what they do best Install. I recommend this to everyone who asked me

This was purchased for a LG electric dryer to cover for damage even related to normal wear and tear. Being that we use our electric dryer almost daily, it makes sense to purchase this relatively inexpensive plan just in case. The fact that newer electric dryers have built-in computers and are virtually impossible for the end-user to repair, I feel that this protection plan is well worth the price. The plan even covers for damage caused by where in tear witches pretty incredible.

I will highly recommend geek squad to anyone needing service protection on their product. The price was minimal for the protection provided.

Haven't used it yet and hopefully won't have to use it for a long time. Thank you for offering this.

We purchased this protection plan and hopefully will not need to use it; however, it does give us some peace of mind knowing we have some assurance that we will not be hit with an expensive repair once the manufacturer warranty expires. We generally avoid paying for protection plans for every purchase we make; however, knowing it was backed up by Best Buy's reputation for exceptional customer service tipped the decision in favor of purchasing this protection plan. The option for 5-years and cost appeared reasonable in light of the money we had to spend on our original unit with a more limited protection plan that had expired.

Always get protection geek squad you'll have piece of mind knowing that if you're product fails they are there to help you out

We bought this unit and the gas dryer with steamer function several years ago. We never found the steam function on the dryer to do much despite the claims by LG. With the wash, there is no venting, the gaskets sealing the door double over and do not fully drain. Within 2 years this rather expensive piece of machinery is being replaced due to mold in the drum, the ENTIRE gasket of the door, and in the soap feeder tray. While front loaders are more prone to this, the LG units in particular seem more prone to this. While I INITIALLY had no complaints from the washer unit, I should not need to replace a washer of this price point this quicky. We own a medical clinic and took excellent care and maintenance of the units, which is even more frustrating given how much time was spent trying to keep it clean. I do not recommend this at all unless a few years down the road you like mildew mold smelling clothing.

I buy ALL my electronics for home & for my franchisee's here. The My total protection and geek squad make it a "Total" no brainer...