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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5666 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 251 Showing 5,001-5,020 of 5,666 reviews
  • Rated 5 out of 5 stars

    get it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have buy this before and i got said is worth it .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used this yet but was great for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value for the money - good protection too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY ARE ON THE BALL******************************

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hey the squad does a great job if something fails.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Stainless steel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my new washing machine. They should last for a long time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy service is an absolute disaster; if it’s not solved in one phone call, then it won’t be solved. They tell you they will call you back and they don’t. They guarantee gift cards, proper service, and refunds - AND THEY DONT. I have been through the wringer for nearly three months for a proper washer and dryer. I have never felt the need to go through so much. An absolute joke.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommended to purchase it along with all appliances.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like knowing my product has extra protection. It's nice having peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get the protection plan. It's worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PLAN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy the protection plan for all my electronics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad i got it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plan kicked in and Best buy replaced it as promised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the geek squad protection for peace of mind.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed. Over 2 weeks and no parts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lid lock went out on our LG washer. Called Geek Squad for repair. The repairs are done by a 3rd party. Technician came out, took pictures of the model and serial number and said he would have to order parts. It has been two weeks and still not parts. I have called the 3rd party (Goodman Networks) with no luck. Every time I am told parts are not in yet. They can not give me an idea to when the parts will be in, or even offer to find out what the status is. I called Geek Squad to see if they could get information from Goodman, but all they could tell me was Goodman had ordered parts. So here we sit, broken washer, no parts, no idea of when it will be repaired and no one at Geek Squad or Goodman Networks can help. Not a good experience. Should not take over two weeks to get a washer repaired. Why pay for a protection plan if you can't get timely service

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to provide feedback about your experience. While Geek Squad does sometimes work with trusted third-party service providers, those technicians should still live up to our high standards for service and support. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Get it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The warranty is great! Now I can enjoy my product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gooood..............:).............................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranty is very good coverage and priced very well...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Combo at the best for warranty cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a 3 year warranty for both washer and dryer I gave three stars because I had to pay $75 warranty separately. Which too me was extremely high. Look for a better deal by purchasing washer and dryer as combo first!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this service before on other purchases and always been satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    money sufficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    helps you a lot when your product gives you trouble

    I would recommend this to a friend