Customer Ratings & Reviews

Haven't used the service yet but will rate it if I do

VERY EXPENSIVE. 20% OF THE PURCHASE PRICE. I BOUGHT BY MISTAKE, THEN RETURNED IT

Aaaaaaaaaaaaaaaa awesome plan really glad got the service

It’s really 4 years. The first year BB refers you right back to the manufacturer’s warranty. Where does BB get off calling it 5 years??

Horrible service. Do not purchase. We purchased a washing machine and the geek squad 3 year. the washer does not work at all, and they will not help whatsoever since it is under the manufacture warranty. we have went back and forth with the manufacture trying different things for 2 months and the geek squad will not help. A waste of $200!

I called for my Dryer gasket got tangled with some clothes and when i called the here I was told that there is a 1 month waiting period to get it taken care off, I live 15 minutes from store all he said was let me transfer you directly to Samsung without any words was just sent there, and now is still July 20 my issue has not been resolved yet. all because the guy on Geek would not listen. btw I bought a Washer and Dryer both with Geek coverage I hope I did not make a mistake wasting my money.

Geeks squad gives you peace of mind. Buy this and relax.

I haven't had to use it yet but am glad it's there.

service and support was exceptional for this product

service and support was exceptional for this product

after having terrible events happen with best buy and the insurances protection plan, and items, i believe that best buy has a good idea and how they want to follow through the warranty that patrons purchase, but do people want to purchase a washer and dryer again from best buy after getting terrible customer service, damage to his property from installation and neglect from technicians much needed service. worst part is that this has not been the only item or time that best buy has not followed through with the geek squad protection plan at all.

You never now when you will need it. It's a myst have.

Must have with any appliance always get the warranty

Haven't used it yet but it gives my wife peace of mind!

Washers are expensive. Makes sense to insure them.

We will see haven't used them yet to be determined

Seems like a good value for an expensive appliance.

I don’t suggest purchasing this or any appliance from Best Buy. I have been without a washer for going on a month because they “can fix it”. This is out of control. There is no reason to purchase a warranty when you will be forced to take off work multiple times just for your appliance to never be fixed or replaced. I have spoke to many agents that “understand my frustration and feel horrible” but are doing nothing to rectify the situation. Total waste of time and money and I will make sure every person I speak to and every review I can leave knows this.

Drys pretty good and also isnt very expensive . I would reccomend . Its no hydro dyson but it ll get the job done

Get it if it's for you. Could save costly repairs.