Customer Ratings & Reviews

Already had to use it and had no issues fighting. Just told them the problem with my bad unit and the sent a new one. Glad i purchased this warranty!

Excellent service. Delivery was easy and on time. Very professional service.

Getting the extended warranty was definitely worth the price. Geek Squad texts are extremely helpful. And when they couldn't fix the product. It was replaced with the same value item. We'll absolutely be getting the extended warranties from now on.

Great protection plan at an amazing price. Also the protection plan is explained very well and support is there for any questions or concerns. Definitely recommend paying the little extra to have the piece of mind and security of something happens.

I bought a washer 4 years ago & it already broke. It would have cost about $350 to fix. This time we are buying a cheaper washer with a warranty.

Glad I purchased it in case something might happen or it just stops working

Quick and easy fast assistance very friendly and helpful

I always purchase this product on appliances and it has been needed more than once. This protection i feel pays for itself on most items.

One thing I always spring for these days is the Geek Squad service. TBH, it gives me peace of mind that within an expected timeframe, there will be Geek squad protection on my purchase!

This protection plan really was worth the inexpensive cost if you break it down by use. It definitely pays for itself and so happy we have it because we were able to replace with a new one after issues with the other one, issues over a 3 year period and we only paid $20 difference. Definitely recommend!

Delivered on time. Multiple reminders for delivery and installation was smooth. Respectful and polite.

Delivery an installation of both washer and dryer with conversion to propane done with care

Its geek squad hopefully i dont have to use it but its good to have.

A must when purchasing an appliance or anything electronic

So far, so good! Dries fantastic. Good settings, easy to use. I like it

Already have a my Best Buy protection plan, but we always get the extra two to three years of protection on all electronics

I was surprised to be offered a 5 year warranty. I hope I won’t have to use it.

I have had a small issue with my washer. When I called to see if they can send someone over to help me with the issue. The young man I spoke with was extremely patient and knowledgeable. He answer all my questions with confidence and sent help over right away. That was my first experience with geek squad customer service and I have no complaints so far.

Washer was leaking and had to call for service. Tech came out and found nothing after running all applicable diagnostics. He was punctual, polite, and very thorough. Still not sure what happened but everything is running smoothly now.

Agents were very helpful and respectful with replacing the damaged item