Customer Ratings & Reviews

Work great! Very happy after a few weeks of purchase

4 Stars - I have not used the service yet and really hope there is no need to. I will adjust the rating if I need the service.

I have been a loyal Best Buy customer for over 10 years. I will only purchase my electronics and appliances at Best Buy. Their employees are extremely knowledgeable and helpful. My first major computer purchase 10 years ago, I reluctantly purchased the Geek Squad protection. It paid for itself within months. I buy the Geek Squad protection for all my electronics and major appliances. From helping me set up wireless printers, to downloading pictures, and removing viruses, Geek Squad is a NECESSITY!! I highly recommend spending the money for the piece of mind that comes with the Geek Squad protection. Always recommending to family and friends!!

So glad I got it.. my Dryer arrived badly dented (Not BestBuy's fault). BestBuy replaced it within 3 days, I am impressed. My previous dryer not from BestBuy, died within 3 years, labor and replacing the computer panel was more expensive than a new dryer. So I purchased a new dryer and now I feel more secured of my investment for the next 5 years.

Great service to have. We always get this for the major appliances. When needed it’s great

After the geek squad set up my new washer and dryer they explained my warranty to me. I feel like I will never need to use , it but I’m happy that I purchased the extended warranty. I felt like it was the best thing to do since these units a very large and a bit more technical to repair. The lead geek squad gentlemen that delivered our tv a few years ago was the same one who did this installation for us. It was reassuring to see a familiar face and someone who truly is professional.

Worth the peace of mind when you're investing a lot of money into appliances. I had an issue that Best Buy Geek Squad offered to stand behind, but I was able to resolve the issue. It was nice that someone actually offered to do what they said they would do if I had a problem.

When the delivery person did not notify me the night before with the window of time, I called Geek Squad and was able to reschedule delivery for another day. Excellent customer service and helpful!

Beautiful washer and dryer. The washer is very deep and able to accommodate our family's large loads! The service reps had both washer and dryer hooked up in no time with no issues! The dryer is also very spacious and I love all the detailed options!

I only buy from best buy because of the amazing warranty. You should too.

Love the removable agitator it really comes in handy when I need to wash larger items like comforters. I also bought the services which included: expert installation, which made everything a Breeze and They even hauled away my old, rusty washer. 

They were quick, careful bringing the items in, and knowledgeable about the installation. Very friendly!

I usually get an extended warranty when offered and for the past 10 years I have never had to use any of them. Good products.

Installed my appliances quickly and timely. Arrived within a good time frame.

Always good to have a Geek Squad warranty/service setup for your appliances from trusted professionals. Worth it to have it. Awesome service.

Works great! Does a really great job with large loads! would recommend. Geek Squad installed everything no hiccup in 20 minutes!

The Beat Buy sales team took the time to throughly review the extended warranties.

GeekSquad always stands behind the products. Service has been quick and efficient. If an exchange is required, that is also handled quickly.

Absolutely love geek squad! We had the sound go out on our 55" TV. They scheduled service and came right to my house so we didnt have to worry about transportation of the TV. Ordered the parts, and came back to complete the repair all within a week. I only buy my electronics from BB specifically for Geek Squad!

The Geek Squad delivered, installed our new LG washer and dryer. They also hauled away our old ones. We purchased the 3 year Standard Geek Squad Protection because in case something happens we can call and get their assistance.