Customer Ratings & Reviews

I replaced a front loader with a top loader, same brand. My dog loves to eat the gasket on the FL, so I needed a TL. I love the large capacity and the quiet operation of this washer. My clothes come out clean, as do my great grandchildren's and their parents. I got the champagne color, it's a beautiful color.

Purchased for the extra security just in case. Have not had to use thankfully but good to know they are there if needed, But they did do a good job of installing my new washer and removal of the old ones.

Great purchase experience the perfect appliance, customer service always willing to help

The service is great customer services is great. There timing is good the are professional.

The presetting on the dryer was only drying the clothes for five minutes then shutting off. The tech came out advised me that the sensor is in the front of the dryer and he’s noticed with heavy loads they tend to fall to the back so the sensor doesn’t feel anything and assumes the load is dry. If he hadn’t explained it, I never would have realized that was the issue. Also my floor in my utility room is slanted so he adjusted the dryer and said that should help.

Great team work and very efficient with their jobs

Anytime I buy a product always get the warranty and it seems to work out perfect

Really quiet works great really happy with the purchase

I would definitely recommend getting a warranty with this cute baby

Definitely worth the purchase bought a dryer2.5 years ago it couldn't be fixed. So upgraded to a bigger better dryer thanks.

A must have for any purchase from Best Buy. Glad I purchased and have my items covered. Problem when husband purchased items and I purchased plan. Difficult for Best Buy to connect the two even with exact same address. Was finally resolved. BEEARE!

It was my first time buying a conpletely bew set so I was extremely nervous and anxious. Now 2 months after purchasing, I can say I am so happy with my decision. I love doing laundry now! Everything always smells amazing and is so soft.

Delivery was great and fast! Our washer and dryer are really good.

This protection plan makes buying an expensive purchase pain free and best buy knows this.

Love geek squad ! Fast, friendly and extremely knowledgeable !

I always buy extra warranties. Though it’s not always a simple process to use them. They replaced my dryer after 4 years, free of charge. Sometimes their limitations are an issue. My new TV I’ve had for less than a month, my cats decided to scratch up the screen for some reason. It’s cosmetic, and it’s very noticeable while you’re watching something, but This is not a covered damage. I would’ve paid extra to get a warranty that would cover this kind of damage, but that’s not even an option. So that’s a let down. But I’m confident if I have other covered issues they will take care of me.

The customer service at this location in burbank was great! The employee was very helpful in helping me pick out the best washer for me. Never

We definitely feel protected with the warranty we purchased for our dryer, as we know Geek Squad maintenance and repair services are good and reliable.

I scheduled an appointment for my washer. The tech sat in front of my house almost two hours early, left after 5 mins (never got out the truck), marked me as no response and then I had to wait hours later for him to return because he didn’t want to be late for the next appointment.

I am very very satisfied with Geek squad guys. I have no words to find and explain how they try to go above and beyond to make sure that everyone is happy. I can remember how happy Louis made me. And so many of them. Kristina is another one. Sorry don’t remember all their names..,, But they are all GREAT