Customer Ratings & Reviews

excellent dryer, Love the way the door opens for loading and unloading clothing

Purchased the Geek Squad Service Plan. Have not needed to use it, doubt I will need to, but better to have a service agreement and not needed rather than need and not have.

The washer is great! Its huge. The best buy customer service was awful though. Shawn the manager at the South Portland store is super rude and condescending.

Great service when buying in store and when they worked with my schedule to get it delivered

Quality is guaranteed with this purchase through the Geek Squad. I have worked in retail and will not make a major purchase without having the protection plan. It’s that simple. With the plan, the consumer is afforded the ability to have their product serviced or many times, replaced, when they don’t perform as they did when new.

Always amazing customer service. Never have to wait very long for service

It’s great having geek squad protection I recommend this for anybody and everybody you buy an appliance. You buy an electronic buy anything there and you can get the geese squad protection by it.

The dryer I bought with a 3 year geek squad warranty broke right before the warranty expired. I called geek squad they set a appointment within a few days. The repair man came and diagnosed the problem. He called me later to let me know the repair was over the limit they allowed for cost and they would replace dryer for free with exact one. The squad is the best way to go

12/7/21 purchased a washer and dryer at Pacific Sales which is a division of Best Buy. I was offered a service contract from Geek Squad which is also part of Best Buy which I purchased. In May 2023 I noticed a rattle during the spin cycle of the washer. While the machine was operating fine at that time, I contacted Best Buy to have service to avoid further damage and was advised the service contract was through AIG. Had I known the agreement was though AIG I would not have purchased as I have 40 years experience in the financial industry and am aware of AIG history. AIG sent someone out from Antech Appliance which has a 1.5 star rating on Yelp with the majority of the ratings based on their work for warranty companies and finding reasons not to cover claims. The service spent about 10 minutes looking at the machine and told me they would need to remove tub which would take 2 people so they would have to come back. A day or so later I received an email stating the claim was to be denied as "they stated they found the unit not working due to a foreign object(coin/pin rattling) between the tubs causing a noise issue and this is not considered normal wear and tear." Note that per the email they are making the assumption that the rattle is caused by a foreign object but they do not know what it is and cannot confirm it is in fact a foreign object. I filed a complaint with BBB but Best Buy stated they are standing behind AIG finding. I had requested a refund of the premium as the warranty was of no value and AIG denied the claim based on assumptions. Subsequently the machine has started to show Error Code when I run the clean cycle. Best Buy responded to the BBB that they had provided a pro rata refund and cancelled the contract. This was done at my request as my right and not in satisfaction of my claim. Best Buy used to stand behind their products but obviously no more. Do not buy from Best Buy but, if you do, do not purchase a service contract. Not worth anything. They employ sub standard repair companies.

If you're spending that much on an appliance, it only makes sense to look in to the extended warranty. I have purchased these on my most expensive purchases and have had to use it on several. To get it repaired or replaced for the cost was well worth it. Have I purchased a warranty and never had to use it, sure, but the times I have had to use it I was very glad I had it.

Best washer and dryer I've ever owned..Best Buy came with great service and installed it

This washer might save you money without having an agitator but it will take forever to wash your clothes! 79 minutes is a long time for a normal load

The gentlemen were very efficient and seemed to be careful about the install

I was so happy that I had the 5 year Geek Squad Protection Plan. I had an internal problem with my Maytag Washer and the Protection Plan kicked in and they replaced the washer when it could not be fixed. Everyone was nice about the problem and now I have my new replacement washer. So I have renewed the plan when it came up.

5 year warranty on washer and dryer used once or twice on washer dryer before pays for itself if any problems do occur and in 5 years its likely

Great protection plan! I thought it started coverage after the warranty ends but im not sure because the protection plan says good thru 3/2025 and if the warranty is 1 yr then the protection is actually only 2 yrs. However the geek squad description says it starts after the warranty ends so i have no idea.

The service man came on the time expected. He definitely knew what he was doing.

This is a must buy for appliances as i do not think quality of GE/Samsung/LG are the same anymore. My last washer started having issues at 3 years and this is worth every penny for peace of mind protection

Excellent and very helpful they come right to your home and are quick to access the situation and resolve any issues you have

Haven't used yet lol but seems to be worth having.