Customer Ratings & Reviews

Washer and dryer have been great. Quite machines and look nice in the home.

Always worth on expensive items. Always need to protect your items

I went in trying to buy protection on a washing matching I had just purchase and the employee was very helpful. Maalik not only explained to me the benefits of getting the protection plan, he made me feel comfortable and try his best to help me. He was also very polite.

Extended service plan is affordable and good to get. Definitely recommend!

I mean what can I say, it’s the Geek Squad, they are amazing at their jobs. If something is broken you are lucky to still have it insured by the Geek Squad, because they will fix the problem and FAST!!!

Not showing up for in-home service appointment. The communication is only with the call center and they look at the screen with the same information the you see online. The agents at the Gig Squad call center just follow the protocols that let us running around.

would not really know haven't had to use it. Does give me peace of mind

This has already payed off. The first dryer was bad and they replaced it

the agents installed my new washer and dryer and were very professional.

The Geek Squad Protection Plan option is a must have with the purchase of any washer, dryers, refrigerators, dishwashers and higher end tv's! If something goes wrong Best Buy makes it right!

The squad installed, really worked as a team, neat and careful

Showed up on time . Professional . Happy with the purchase

Always purchase extended warranty for any of your new appliance just in case there’s a problem in the future. Its worth buying it coz any appliance tends to break within 2 years of use.

Delivered on time. With no scratches. Very personable. Great service

Nice to have a protection plan for appliances so that I don’t have to take time out for repairs myself.

Geek Squad helped me navigate through the issues, they are knowledgeable, while they may get offended when you ask some stupid question, however, worth buying the protection specifically for large purchases.

The Delivery Guys Were Very Helpful In Explaining The Machine Operation

Made sure it got this to protect my investment. Great pick up and they allowed me to add it to appliance I got from outlet.

I am so happy that I had paid extra to get the extended coverage, my other washer broke down and since it was going to be too expensive to fix , the protection plan covered for us to get a new one.

I have made a number of major purchases from Best Buy over the past couple of years and always add the Geek Squad protection agreement. I find it to be a great value with great service.