Customer Ratings & Reviews

Extended Warranty Purchase for LG Washer. Extra piece of mind.

Remote support for installing new washer and dryer very helpfull.

This 5 yr plan is the best out there last tv i had blew up 6days after its 3yr plan had expired

Extended warranty on a washer/dryer is invaluable - highly recommend.

Extended warranty.... better safe than sorry when it’s made in China.

Haven't used yet but excited to use Geek Squad for home repaid

Great product to purchase and have. Not like any other warranty.

Haven’t had to use the service yet, but thankful I purchased it.

Great product, works as exoected. Worth every cent!

Looking forward not to use, but if I do, I know I'm in good hands.

extra 4 years of warranty protects my investment and provides piece of mind.

After having purchased an LG washer/dryer combo unit in November 2023 and taking delivery in January 2024, I called a few days ago when the unit was having a leak from the front door. I was told that I needed to contact LG because the unit was still under warranty with them. So I say what good is purchasing an extended warranty if Best Buy isn’t going to do anything when I call them other than say go to the manufacturer. I have been a Best Buy customer, purchasing all major appliances, entertainment equipment and computer, iPads, iPhones from them for the past 20+ years. I have almost always purchased protection plans on larger purchases. I have called for repair on appliances that were under warranty in the past and the Geek Squad was sent out to make repairs. That was what I expected now and did not receive. I am more than unhappy. I guess it’s the way the whole world is going, but it’s the final nail in the coffin of my purchasing Geek Sqaud Protection. Worthless! As was calling LG who wanted to merely diagnose my problem over a computer chat and have me do all of the work. That’s not a warranty!

I don’t used jet I hope don’t need , and if I used I hope work

Excellent customer service. The technician are very professional.

Hopefully will never need to use but find that they stand by their warranties.

The geek squad guys are very friendly and knowledgeable .

I would always get the extended warranty when spending over 2 thousand for any type of major equipment.

Decided to purchase the warranty due to benefits and coverage

Don't forget to get your warranty when buying a washer and dryer so you are covered when needed!

Geek squad protection plan is the best. Definitely recommend it.