Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 5683 reviews
(5,683 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes too long for they to come and check the item. Then it took long time to get the pieces it needed it. And still not working. Not easy to call them.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
You have cancelled our Geek squad plan by mistake
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We didn't cancel the geek squad plan, all we did was asked for a price adjustment as the appliance was on sale. Please restore the geek squad plan for our washer as you have already took our money for the plan. Thank you.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation of washer and dryer was poor by the first crew. Played Plinko up the stairs with both appliances
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation of washer and dryer was poor by the first crew. Played Plinko up the stairs with both appliances
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
GEEK SQUAD IS A JOKE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT WASTE YOUR MONEY ON GEEK SQUAD!!!!!!!!!!!!!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really appreciate it however I really didn’t need it all so I returned it just get the extra protection for your purchase thanks you
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are terrible. I called to schedule a repair and they didn’t come and never called me to reschedule. So disorganized and poor service.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Go somewhere else!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible could not resolve delivery issue. Cancelled My order, never deal with Best Buy again.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Washer replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mmmm the process was horrible I spoke to so many different people trying to get my washer replaced, took you guys almost 4 months
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I pay the top covering they have I got damage in my product they told me not cove that
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They put fridge on. Truck with no care for shelves inside
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Portable washing machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like Best Buy customer support. They do not pay attention to customers.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned washer so no need for this extended warranty coverage. Not sure if it was good so I can’t comment on that .
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhelpful and uninformed. I was so frustrated, I demanded a refund on the service I just purchased. Save your money on the geek squad and hope your product doesn't break down.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don't tell you if you jave to exchange your product you loose your geek squad warranty
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am going to call so it will be fix It’s not working properly It doesn’t dry well
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad for dryer repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really was not looking out for the customer. Total repair man did not repair it. He never showed back up. They did not seem to care.
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money purchase this thinking they would help with my washer being broken nope call samsung
This review is from 3-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just getting one on the phone and not the robot takes forever
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Unused
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the washer I purchased therefore the protection plan wasn’t used.
This review is from 3-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Kiki – I hope that you were able to return your unused plan along with your washer, and pick a new one up on the replacement, if you bought one. If not please head on in to your local Best Buy or give us a call at 1-800-GEEKSQUAD (1-800-433-5778).