Customer Ratings & Reviews

The Geek Squad protection plan does exactly what it is suppose to do. We've had issues with our washing machines and had them replaced based on the decisions by the Geek Squad.

I had a lot of issues with my washer and dryer thought the years. The geek squad protection plan was definitely worth it. They came several times to fix my appliance.

They came in and helped move old appliances. Got everything hooked up and was also able to tell me that the outlet we had to plug the dryer into was actually not the correct one.

Greek squad did an awesome job to installing my washer

I will purchase the 5-year protection because I can rest assured that if there is a problem with the washing machine, I will not have to pay a service fee of nearly $100 each time!

I haven’t had to use the #Warranty so I don’t know if it’s going to be a satisfactory experience or not.

Best machine I’ve ever owned. I’ve always had hand-me-down washers & splurged when my last one died. I was nervous because I’ve always been told the newer machines had a lot of issues but I’ve had this machine for almost 4 years & have yet to encounter a single problem. This machine has so many options & always manages to get whatever I’m washing back to its cleanest form. Clothes, towels, bed sheets, dog toys, shoes, etc. There’s never an odd smell, it still looks brand new & if you procrastinate on laundry like me the huge barrel is a must because I can do my entire households laundry in 3 loads.

Work very good on washer thank u will recommend to come out and fix your washer if it needs to be fixed

Obviously, these reviews have been manipulated. I have never heard any review board brag about the Geek Squad warranty protection program more than the quality of the product. Although, it does appear to be a fair price I suppose. For us, we are going with a home protection plan from Sears or something. We have had another similar LG set in the past and it latest over 8 years, until we moved from our house. My only recommendation is to read the care for tips so that your washer machine doesn't stink from mold or whatever it is that makes it stink, years down the road. I am differently doing that different with this set. It has a beautiful gray color out set.

I bought this item as an open box and was excited to receive it. When it was delivered, I washed a load of clothes to make sure it worked properly, but could not get the door lock. This was very disappointing so I called the number on the card. The delivery man gave me. I attempted to get it fixed since I got the geek, squad protection, however, they advise since the washer was under warranty. I had to go through LG. I’m not sure what the purpose of getting geek squad is if I have to go through LG.In order to avoid the hassle I called back and asked what I needed to do to replace it. Since it was an open box, I had to go into the store. They could not help me over the phone. Everyone at the store was very nice unfortunately it was frustrating to go through the process of having to get a replacement washer. Between calling and the store it took about three hours to get it resolved. I thought having Geek squad would make it easier!

Awesome customer service! Also the claims are so easy.

Communication isn’t always the greatest but the people have been professional and helpful. I tried calling multiple times and it sounded like an international connection where the line was cracking and kept dropping. I eventually had to use a chat but they aren’t always helpful because they told me someone would call to complete my appt scheduling and no one ever called.

Just added the 5 years warranty to my new washer. I think it a a good idea to have that to protect the machine

So far the washer has been great! It looks great with the matching dryer. The only downside is that the washer is so high that no one else can get clothes out of the bottom. I’ll update my review if the washer fails.

Customer service was very helpful in ensuring i got the coverage i needed

First machine the door did not seal which resulted in a wet floor and high heat in my laundry room. REQUIRED seriously slamming the door to even get the machine to shut and run. Second machine door was perfect but drum off balance and it creates a loud thud and clanging noise. Best Buy wanted to send technician to repair A BRAND NEW MACHINE. Does that make sense? Paying for a new machine that arrives broken. Now trying an upgrade with a GE PROFILE

I had a new agent (a trainee actually) help me with questions and setting my computer up, after the Geek Squad had to wipe off some Malware. Even though she was new, Logan F. was amazing. She was really patient, went through the steps at a medium pace, and checked to see if I had questions along the way. She really knows her stuff. If she doesn't end up being a techy, she'll end up being a really good teacher some day. Also, I highly recommend that elderly people go to her, because of her patience and adjustable rate of speech and explanations. :)

Excellent customer service. Peace of mind for five years.

Lasted less than a year. Had issues with the board. Then had issues with agitator. Had multiple repair guys out and finally just got rid of the machine

got this installed for about 2 weeks now. First thing we noticed was how quiet this washer was. best yet it does not walk when running !!. we have put at least 20 loads of different clothing thru it, we are amazed by how well the washes have come out: no residual smell of detergent, all smell/sweat just disappeared after washing. We have been looking at getting one of this for 6 months or so, until I finally decided to buy it. looking back, I should have bought it much earlier.